Customer Experience Policy & Operations Lead
TikTok
TikTok is seeking a governance and experience professional to help ensure a safe, trustworthy marketplace for users, sellers, and creators. You will shape policies, rules, products, and systems to improve quality and user experience across the platform.
The role involves collaborating with UX specialists, analyzing feedback, writing policy articles, and building playbooks to drive execution. You will manage incidents, maintain SOPs, and coordinate cross-functionally to deliver measurable
#J-18808-Ljbffr$230k - $260k
...Notinos (our employees) are customer zero in bringing this... ...The CX Strategy & Ops Lead is responsible for... ...exceptional customer experience at scale. As a strategic... ...and implement operating frameworks to streamline... ...Global Recruiting Privacy Policy and NYLL 144.#LI-OnsiteA...PolicyLocal area$132.42k - $217.55k
...leader to drive Service and Operational Strategy for Financial Protection... ..., with a focus on improving customer experience, scalability, and efficiency... ...opportunities.Lead the evaluation and prioritization... ...Guardian’s document retention policy, a copy of which you may request...PolicyFull timeH1bVisa sponsorshipWork visaFlexible hoursShift work- ...Global Monetization Strategy and Operations (MSO) organization is... ..., sales and client incentive policy-making, driving operational effectiveness... ...teams.Responsibilities- Lead a team which drives sales... ...Qualifications:- 5+ years work experience with 3+ years of experience...PolicyWork experience placementWork at office
$190k - $235.5k
...Justworkers, and building an operational foundation that can... ...efficient access to customers. Move us from ad hoc... ...frameworks and freshness policies that keep it... ...with your actions while leading by example.Simplicity... ...years, with demonstrated experience at a staff or principal...PolicyCasual workWork at officeLocal area- ...company is seeking a Payroll Specialist Lead to manage payroll operations in Poland and ensure compliance with... ...candidate should have significant experience in payroll operations, strong... ...distributed environment. Remote work policy allows flexibility for a better work...PolicyRemote work
- ...each restaurant guest has an outstanding experience. Team Leaders are responsible for... ...holds registers accountable to adhering to policies and procedures. Insures that Team Members... ...friends. Work Directly With A Chick-fil-A Operator - The Operator is responsible for the operation...PolicyAll shiftsFlexible hoursShift work
- ...responsible for overseeing the Operations team and ensuring they... ..., Global Tax Policy & Global Tax Compliance... .... Risk Manager: Leads and encourages the identification... ...Four or more years of experience delivering end‑to‑end... ...Client Management Customer Service Management...PolicyWork experience placementWork at officeShift workDay shift
$90k - $110k
...AI Operations Lead Location: US-NY-New York Job ID: 2026-15715 Type: NYU IT (WS1170) # of Openings... ...AI CoE running smoothly. Education & Experience Bachelor's degree and 2+ years of... ...Opportunity Employer and is committed to a policy of equal treatment and opportunity in every...Policy$93.75k
...through IMG, an industry-leading global sports... ...Department JOB TITLE: Operations Shift Lead DEPARTMENT:... ...visibility environments. Customer Orientation: Keeps business... ...professional experience). 5+ years of experience... ...please review our Privacy Policy. For information regarding...PolicyHourly payPermanent employmentTemporary workLocal areaRemote workShift work- ...Ventures is looking for a Treasury Operations Manager to oversee the daily... .... The role includes leading team development, optimizing... ...ensuring compliance with internal policies. Ideal candidates should have at least 2-3 years of experience in a Treasury Operations role...Policy
- ...! Barry’s is committed to a policy of equal employment opportunity... ...and cardio interval fitness experience that provides an immersive,... .... About the Role The Client Operations Lead is an introductory... ...absence of GM/AGM/COS Assess customer needs, maintain quality standards...PolicyLocal areaShift workNight shiftWeekend workDay shift
- ...We raised $160M+ from leading investors to build an... ...role As a Security Operations Lead at Forus, you... ...programs that enable customers to trust us with their... ...system Define security policies, run security-awareness... ...scratch Hands-on experience with SOC 2 and HIPAA;...PolicyFull timeWork at office
$100.8k - $151.2k
...StatesSalary: $100,800.00 - $151,200.00Category: Operations - Core, ProfessionalCompany: CitiAre you... ..., rules and regulations, adhering to Policy, applying sound ethical judgment... ...standards.What we’ll need from youExtensive experience in project management roles,...PolicyFull time- # Strategy & Operations LeadAssured • NYC • • 1h agoSave... ...Strategy & Operations Lead to sit at the... ...Operations, Product, and Customer Success teams.**What You... ...For*** 2–5+ years of experience in a startup or consulting... ...state, or local laws.This policy applies to all...PolicyApprenticeshipWork at officeLocal area
$120k
...Project Managers, Track Leads, Delivery Leads, group... ...for the quality of customer service. Maintain collaborative... ...with 15+ years’ experience in managing large... ...comprehensive and complex operational and strategic plans... ...bonuses subject to company policies. In addition, this...PolicyLocal area$150k - $195k
We’re hiring an Operations Lead to own one of the most important moments in the customer journey: a customer’s first operational experience with SuperDial. This role owns trial execution from customer and use‑case intake through results delivery and handoff into deployment...Work at office$140k - $190k
...Compliance Operations Lead New York, NY • Full-time • Hybrid (3+ days... ...contracts in real time. Our customers range from small contractors... ...not a role where you write policy docs, file them in a binder,... ...someone else's GRC tool — plus experience coordinating red-team,...PolicyFull timeContract workFor contractorsWork at officeShift work3 days per week$147.3k - $199.3k
...AGS NAMER Strategy and Operations team is seeking a... ...experienced Sales Operations Lead for our North America... ...values diverse experiences. Even if you do not meet... ...innovating — that’s why customers from the most successful... ..., procedures and policies or equivalentPreferred...PolicyFlexible hours$150.1k - $227k
...get the best candidate experience, please consider... ...humans with agents drive customer success together. Here... ...career at the company leading workforce transformation... ...The Digital Success and Operations Senior Lead owns the... ...employer and maintains a policy of non-discrimination...PolicyFull timeContract work$142k - $214k
...together.The Company operates Snapchat, a visual messaging... ...and Operations Lead to join our team at Snap... ...the North America Large Customer Sales (LCS) team,... ...spreadsheet analytical skills.Experience in working... ...information."Default Together" Policy at Snap: At Snap Inc....PolicyFull timeLive inWork at officeLocal area$149.34k - $239.15k
...enables us to produce impactful experiences fit for brand, platform and... ...in sales or revenue operations and an understanding of how professional... ...such as GCL and Market Leads Measurable improvement in win... ...inclusive benefit programs and policies to support the evolving and diverse...PolicyTemporary workFreelanceLocal areaWorldwideFlexible hours- A leading airport operations firm is seeking an experienced Assistant Operations... ...levels of security and customer service. Responsibilities... ...leadership, maintaining security policies, and building relations... ...1-2 years of leadership experience in customer-facing roles and...Policy
- MarketSource is seeking an Operations Supervisor to lead the Client Operations group, build strong client relationships, and drive service quality... ...staff, monitor performance, and ensure adherence to policies while pursuing continuous improvement in operations. Responsibilities...Policy
$17.25 per hour
...The Operations Associate plays a critical role in delivering an exceptional customer experience across all channels of the business. Associates support walk-in customers, fulfill... ...requirements. Comply with company policies and operational procedures. Maintain workplace...PolicyFull timeLocal areaImmediate start$79.12k - $96.71k
...Join Hermès as an Operations Manager for the new Manhasset Boutique opening in October 2... ..., and ensuring compliance with company policies in a luxurious fast-paced environment.... ...bring over 5 years of retail management experience, particularly in luxury settings, alongside...Policy$115k - $160k
...Office manages JPMorganChase's operating relationships with major card... ...a Payment Network Operations Lead, you'll own the end-to-end... ...network requirements and internal policies Support audits, scorecards,... ...and skills 8+ years of experience in issuer card payments within...PolicyContract workWork at officeWork visa- ...company Trust Wallet is the leading non-custodial... ...seamless, multi-chain experience backed by industry-leading... ...is looking for an Operations Lead to drive operational... ...Web3 environment. The Customer Support Manager will report... ..., SOPs, and internal policies to support scale and...PolicyRemote workWorldwideFlexible hours
- ...how we connect with our customers and deliver innovative... ..., innovation, and operational effectiveness. The office... ...& Operations Lead on the Card Payment Networks... ...requirements and internal policies Oversee access to... ...and skills 8+ years of experience in financial services,...PolicyContract workWork at office
$152k - $222k
...equivalent practical experience. 6 years of experience... ...management consulting, sales operations, business strategy or... ...‑oriented. Google Customer Solutions (GCS) sales... ...stakeholders and lead successful implementation... ...See also Google's EEO Policy and EEO is the Law. If...Policy$26 - $29 per hour
...Overview Being the next generation Branch Operations Lead at East West Bank means you are... ...and high-tech relationship banking experience across all customer touchpoints. As a Branch... ...ensure they are compliant with bank policies and procedures. Refer customers to...Policy
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