TMO Equipment Technician Supervisor

TMO Equipment Technician Supervisor

VENU+ Tourist Mobility Orlando - Orlando, FL 32809

Overview

Position Type Full Time Job Shift Any/Variable Education Level High School Travel Percentage None Category Installation - Maint - Repair

Description

At VENU+, work feels like play but with purpose.

As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world's top destinations. From ScooterPals Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact.

If you're seeking a career that's dynamic, rewarding, and full of opportunity, you'll find it at VENU+.

At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being so you can thrive both personally and professionally:

Benefits Available to Qualifying Full-Time and Part-Time Employees:

• Flexible Time Off Paid time off that grows with tenure, along with paid holidays.
• Health & Wellness Coverage Comprehensive medical, dental, and vision plans.
• Retirement Planning 401(k) plan with 50% company match on the first 6% contributed, including Roth options
• And more!!

Grow your career with great benefitsand even better people!

RESPONSIBILITIES

TMO Equipment Technician Supervisor oversees a team of Equipment Technicians, ensuring timely and efficient completion of out-of-service mobility equipment by assigning work orders, providing technical support, monitoring performance, managing schedules, and conducting training, while maintaining quality standards and compliance with company policies.

• Complete weekly reports on fixed and out-of-service mobility equipment (scooters, strollers, wheelchairs).
• Submit work orders for parts and supplies.
• Monitor parts inventory and ensure timely ordering of necessary components.
• Assign work orders to technicians based on skillset and availability.
• Monitor technician performance through metrics like completion rates, response times, and customer satisfaction.
• Provide coaching and feedback to technicians to improve performance.
• Provide technical assistance to technicians on complex troubleshooting issues.
• Conduct performance evaluations and address performance issues.
• Manage technician schedules and overtime.
• Develop and deliver training programs for new and existing technicians on product knowledge, safety procedures, and company policies.
• Analyze service data to identify trends and areas for improvement.
• Manage service costs and budget.

Qualifications

REQUIREMENTS

• High School Diploma
• Problem-Solving Skills: Ability to analyze complex technical issues and develop effective solutions
• Communication Skills: Excellent verbal and written communication to interact with customers, technicians, and management
• Leadership Skills: Ability to motivate and manage a team of technicians with prior supervisory experience in a technical field.
• Technical Expertise: Strong understanding of the products and services offered by the company, including technical specifications and troubleshooting procedures. Including several years of experience as a field service technician in the relevant industry.
• Organizational Skills: Ability to prioritize tasks, manage schedules, and meet deadlines