Campus Technician | Network Solutions

Campus Technician

The Campus Technician provides on-site technical support to client home office associates. This role is responsible for troubleshooting, repairing, installing, and maintaining desktop and related IT equipment while delivering excellent customer service and meeting established service level agreements (SLAs). This position will complete on-site component level printer repair/replacement as needed. This position will also provide technical support via phone to Field Service Technicians.

Essential Functions and Primary Duties

• Troubleshoot, repair, and/or replace desktop hardware and related equipment in an efficient and timely manner to minimize associate downtime and meet or exceed CBIZ Service Level Agreements.
• Track, manage, and maintain inventory of assigned equipment.
• Open, update, and close ServiceNow Tasks accurately and in accordance with established procedures.
• Perform desktop hardware upgrades, installations, moves, and removals.
• Provide timely technical support to client associates in a professional and customer-focused manner.
• Coordinate and perform all pre-work and post-work activities for MACs (Moves, Adds, Changes) and assigned projects.
• Order and maintain equipment and consumable supplies at assigned campus stock locations.
• Provide excellent customer service.
• Communicate effectively, both verbally and in writing.
• Perform other related duties as assigned.

Work Schedule and Availability

• This role requires on-site training at our Home Office in St. Louis, MO.
• Serve as part of an on-call support group, responding to pages when assistance is required.
• Evening and weekend work may be required, sometimes with less than three days' notice.
• Subject to emergency call-in as business needs require.

Physical Requirements

• Performs bending, squatting, crawling climbing, twisting, kneeling, and reaching both to ground level and overhead.
• Lift and move equipment weighing up to 100 pounds, with or without reasonable assistance or accommodation.
• Use hands to hold, grasp, and manipulate objects.
• Stand, walk, or sit for extended periods.
• Able to use all related computer hardware and software.
• Use computers, monitors, and related hardware for extended periods to read and review information.
• Safely use job-related tools and a step ladder.
• Depending on assignment, employees may be required to drive a company vehicle with a valid driver's license.

Preferred Qualifications

• Experience installing and troubleshooting desktop hardware, including but not limited to laptops, desktops, thin clients, VoIP or SIP phones, docking stations, monitors, printers, and video conferencing equipment.
• Experience with basic project coordination, including scheduling, asset tracking, resource management, and documentation.
• Working knowledge of Microsoft Windows and Microsoft Office applications.
• Ability to adapt quickly and learn new technologies and processes in a changing work environment.
• Reliable attendance and punctuality.

Minimum Qualifications

• Associate's degree in information technology or related field, or equivalent work experience