Community Manager, Assistant

Job Description

Job Description

Asante Phase 2, a beautiful, new masterplan community planned for 2,780 homes, located at 163rd Ave/Asante Blvd in Surprise, AZ is seeking a detailed and customer service-oriented Assistant Community Manager. The community includes a 16,000 sq. ft. clubhouse with a resort-style pool, a lap pool, fitness center, aerobic room, and large living space with outdoor pickleball courts, basketball court, and tot lots. The Assistant Community Manager will work closely with the Community Manager by providing effective customer service to the community/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and contracts.

Position Summary:

Primarily responsible for assisting Community Manager by providing effective customer service to the community/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and contracts.

Position Responsibilities:

• Provides administrative support and other tasks to the Community Manager as directed.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community Board members and various committees.
• Assists with inspections of common areas according to AAM's management contract.
• Communicates with homeowners concerning compliance with CC&R's.
• Assist in managing the Front Desk Team with staffing needs and scheduling.
• Assist with the front desk services, processes and procedures.
• Assist with amenity membership and community engagement.
• Reviews monthly financials and submits community accounts payable as directed by the Community Manager.
• Daily, weekly, and monthly financial reconciliations (point of sale, debit/credit cards, bank deposits, etc.).
• Assists with vendor management, including vendor documentation requirements, RFP’s, reviewing bid proposals with Manager and provide excel spreadsheet summary.
• Maintains accurate and current association records, calendars, and website.
• Meeting Minute Taker for all Open and Executive Board Meetings.
• Maintains meeting schedule and open communication with contract vendors.
• Maintains strict adherence to community and company deadlines.
• Updates community Welcome packets for new Homeowners.
• Assists with Homeowner appeals and concerns process.
• Performs other duties as directed.

Knowledge, Skills & Abilities:

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• May be required to set up and take down chairs and tables.
• Walking or driving throughout community, as needed, for inspections and other property needs as designated.
• Sitting and standing for moderate periods of time.
• Capable of working extended hours occasionally, to include evenings, weekends and holidays, for community-wide events or meetings.