IT Support Specialist

IT Support SpecialistCL&D, a division of ProMach, has an exciting opportunity for an IT Support Specialist based in Hartland, WI. This is a hybrid role, three days in the office and two days at home.At CL&D, the IT Support Specialist provides hands-on technical support for employees, business applications, network infrastructure, and manufacturing technology. In this role, you'll troubleshoot hardware, software, networking, and security issues while helping ensure our technology operates reliably across our office and production environments.What You'll DoProvide Tier 1 technical support for desktops, laptops, mobile devices, printers, and business applicationsInstall, configure, maintain, and troubleshoot Windows and macOS devicesSupport Apple technology, including MacBooks, iMacs, iPhones, and iPadsManage user accounts, permissions, and security groups within Active Directory and Microsoft 365Troubleshoot network connectivity, Wi-Fi, VPN, email, and printing issuesDeploy and maintain hardware and software according to company standardsSupport manufacturing technology, including barcode scanners, label printers, production workstations, and shop floor systemsAssist with server, network, and infrastructure maintenanceMaintain IT documentation, procedures, and equipment inventory recordsSupport endpoint security, antivirus, patch management, and cybersecurity initiativesAssist with technology-related onboarding and offboarding activitiesParticipate in IT projects, system upgrades, and technology implementationsCoordinate with vendors and third-party support providers when additional assistance is neededProvide responsive customer service and clear technical guidance to employeesWho You'll Work WithYou'll support employees throughout CL&D's office and manufacturing environments while working closely with other members of the IT team. You'll also coordinate with outside vendors and third-party support providers when necessary to resolve issues and support technology projects.What We're Looking ForExperience supporting Windows desktop operating systemsWorking knowledge of Microsoft 365 administrationUnderstanding of Active Directory, DNS, DHCP, and TCP/IP networkingStrong troubleshooting and problem-solving skillsExcellent written and verbal communication skillsA customer-focused approach and the ability to explain technical information to non-technical employeesAbility to prioritize requests, manage time effectively, and work both independently and collaborativelyA desire to continue learning and expanding your technical knowledgeAdditional Experience That Would Be HelpfulExperience supporting technology in a manufacturing environmentExperience with ERP, production, or shop floor systemsExperience using endpoint management tools such as Intune, N-able, or similar platformsKnowledge of cybersecurity best practicesExperience supporting macOS and Apple mobile devicesIndustry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Apple certificationsAssociate or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experienceWhat's in it for you?There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.