Patient Scheduler

Patient Access Representative / Scheduler Position Overview We are seeking an experienced *Patient Access Representative* to join a fast-paced healthcare team. This role is ideal for candidates who thrive in a high-volume call center environment and have a strong experience in patient scheduling, registration, insurance verification, and customer service.
The successful candidate will be responsible for assisting patients throughout the scheduling and registration process, ensuring accurate demographic and insurance information, coordinating with providers, and delivering an outstanding patient experience. This position requires strong attention to detail, the ability to multitask, and confidence handling a high volume of inbound and outbound calls.
Key Responsibilities
* Schedule patient appointments via phone and email.
* Manage a high volume of inbound and outbound patient calls.
* Register patients and verify demographic information accurately.
* Obtain and validate insurance information, referrals, authorizations, and required documentation.
* Process physician referrals and coordinate urgent scheduling requests.
* Educate patients on insurance coverage, financial assistance programs, and billing processes.
* Contact patients regarding appointment reminders, missing documentation, and scheduling updates.
* Maintain scheduling accuracy and make provider template adjustments as directed.
* Respond to patient and payer inquiries related to billing and account information.
* Collaborate with physicians, clinical staff, and team members to resolve scheduling and registration issues.
* Utilize electronic medical record systems and scheduling platforms to document patient interactions and update records.
Required Qualifications
* Experience managing *65-80 calls per day* in a high-volume call center, patient access, scheduling, or healthcare customer service environment.
* Minimum of 2 years of patient scheduling, patient registration, or healthcare customer service experience.
* Experience with insurance verification, referrals, and prior authorizations.
* Strong understanding of medical billing processes and patient financial responsibilities.
* Excellent verbal and written communication skills.
* Ability to multitask while maintaining accuracy in a fast-paced environment.
* Proficiency with electronic scheduling systems, EMR/EHR platforms, and Microsoft Office applications.
Preferred Qualifications
* Experience with Epic or other healthcare scheduling systems.
* Knowledge of financial assistance programs and healthcare insurance plans.
* Experience working in a centralized scheduling or patient access center.
Core Competencies
* Customer Service Excellence
* Patient Access & Registration
* High-Volume Call Handling
* Insurance Verification
* Appointment Scheduling
* Problem Solving
* Attention to Detail
* Multitasking
* Healthcare Administration
* Team Collaboration
What We're Looking For The ideal candidate is a patient-focused professional who can confidently handle a high volume of calls while providing exceptional service. You must be able to balance speed, accuracy, and empathy while helping patients navigate scheduling, registration, insurance, and billing processes.
*Experience Level:* Experienced / Advanced
*Top Skills:* High-Volume Call Center, Patient Scheduling, Patient Registration, Customer Service, Insurance Verification, Epic, Patient Access, Healthcare Support.
*Job Type & Location*This is a Contract position based out of Saint Louis, MO.
*Pay and Benefits*The pay range for this position is $22.00 - $23.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Saint Louis,MO.
*Application Deadline*This position is anticipated to close on Sep 7, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.