Branch Manager

Branch Operations ManagerThe Branch Operations Manager leads day-to-day operations, drives revenue and service growth, and ensures safe, efficient, high-quality performance across the branch. This role builds strong customer and supplier relationships, improves processes, and develops a high performing team that consistently delivers operational and financial results.ResponsibilitiesParticipates in the direction, strategies, and implementation of all programs for the operations of the branch.Review, improve and oversee marketing and advertising programs at each branch.Review and oversee development of policies and procedures for purchasing, inventory management, quality assurance, health and safety, education, and training.Work closely with engineering to help with new product development and the successful installation where needed.Work effectively with Marketing, Engineering, and all other functions.Demonstrate critical thinking skills, good judgment, and the ability to achieve consistent high levels of results.Oversee scheduling and dispatch efficiency.Ensure consistent operating hours.Drive residential and commercial sales growth.Develop contractor and builder relationships.Develop strategies to obtain new accounts and strengthen relationships with existing accounts.Develop specific strategies for each of the following growth areas: Increase product sales of the entire product line, increase parts and service sales; large focus in this area. Develop and execute a strategic growth plan for the business.Provide ongoing contributions to the company's marketing and sales planning and development efforts.Communicate new business opportunities and market intelligence to the company.Demonstrate effective negotiating skills in all aspects of interaction.Develop and maintain programs and relationships with key suppliers.Full P&L ownership, budget development, and cost control.Provide accurate monthly forecasts and monthly reports.Review and participate in development of management information systems, internal policies, processes, and controls to identify and manage business risks.Hire, coach, and hold team members accountable.Ensure wage/hour and safety compliance.Review and oversee development of policies and procedures for purchasing, inventory management, quality assurance, health and safety, education, and training.Report energizing industry trends for management and research and development staff.Owns branch EHS performance and ensure compliance with applicable safety standards and company policies.Implements and enforces safe?work practices in office, warehouse, and field operations (lockout/tagout, lifting/rigging, ladder use, powered equipment).Ensures PPE usage and training compliance for employees and subcontractors at shops and job sites.Oversees incident/near?miss reporting and root?cause analysis; drives corrective and preventive actions.Conducts/oversees regular safety inspections and toolbox talks; tracks and resolves findings.Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time at their sole and complete discretion.QualificationsExperienceA minimum of five years of progressive leadership experience in the door industry, building products, construction trades, or closely related service-based industries.Direct experience in the overhead door industry providing products, installation, and service to businesses and/or end users via a field deployed workforce is highly preferred.EducationA Bachelors' degree or equivalent, preferably in Business, Marketing or Engineering is required.Required SkillsDemonstrates professionalism, integrity, and strong work ethic while maintaining strict confidentiality of proprietary information.Proficient in MS Office Suite specifically in outlook, excel, and word.Demonstrated success managing full P&L responsibility (budgeting, forecasting, margin management, operational (KPIs) for a branch, business unit, or multi-team operation is preferred.Must have excellent written and verbal communications skills. Good listening skills.Brings a dynamic, engaging leadership presence with strong relationship-building skills that inspire enthusiasm and alignment both inside the organization and with external partners.Demonstrates confidence and sound judgment, able to command respect, think decisively, and operate independently while maintaining a strong entrepreneurial mindset and contributing effectively as a collaborative team member.Applies creative, goal-driven thinking to achieve strong results, maintaining focus on immediate targets without compromising long-term strategic priorities.Must possess a strong mechanical/technical aptitude and be good with numbers. An understanding of the construction industry with the ability to understand plans and specifications.Must understand both pricing and P&L as it relates to customers.A versatile individual with the ability to manage multiple cultures, as well as strong problem-solving skills and the ability to provide conflict resolution.Demonstrates resilience and strong personal tenacity, willing to take calculated risks, learn from setbacks, and continuously improve performance.Work Conditions (use checklist)Mix of office, warehouse, and field environments, including exposure to noise, equipment, and outdoor conditions.Occasional use of PPE when entering operational or job?site areas.Fast?paced setting with shifting priorities; may require extended hours as business needs arise.Occasional travel for meetings, training, or site visits.Physical Requirements (use checklist)Ability to sit, stand, walk, and move between offices, warehouse, and job site environments.Ability to lift to 25–40 lbs. occasionally and navigate stairs or uneven surfaces as needed.Job InfoJob Identification 4831Job Category Administrative/Office ServicesJob Schedule Full timeJob Shift DayLocations 2136 Stapleton Ct, Cincinnati, OH, 45240, USBrand Wayne Dalton Sales and Service