Service Coordinator

Service Coordinator / Parts Manager

The Service Coordinator supports the maintenance and repair operation by coordinating parts, scheduling service, and ensuring technicians have what they need to complete work efficiently. This role works closely with pump technicians and uses an ERP system to track repairs, parts, and service activities. It is an excellent opportunity for someone with parts or service coordination experience who enjoys a fast-paced, hands-on industrial environment and wants to learn and grow in a small, organized facility.

Responsibilities

• Coordinate and order parts needed for maintenance and repair activities, ensuring accurate and timely availability.
• Work closely with pump technicians to understand repair needs and align required parts and materials.
• Follow and update work orders and service activities in the ERP system, maintaining accurate records of repairs, parts usage, comments, and notes.
• Use a tablet and related software to document repairs, take pictures, and enter detailed notes for each job.
• Coordinate with vendors to obtain pricing, place orders, track deliveries, and resolve any issues with parts or shipments.
• Collaborate with customer service and clients to schedule service work, confirm appointments, and communicate status updates.
• Support inventory control by tracking parts usage, monitoring stock levels, and helping maintain an organized parts area.
• Assist with troubleshooting by gathering information from technicians and clients to help identify required parts and services.
• Prepare and process purchase orders for parts and materials in alignment with company procedures.
• Use email and Outlook to communicate with internal teams, vendors, and clients regarding service schedules, parts status, and follow-ups.
• Participate in onboarding and supporting new processes or tools related to service coordination and parts management.
• Contribute to a positive, team-oriented environment by being reliable, engaged, and willing to take initiative on tasks that support the service team.

Essential Skills

• Experience coordinating and ordering parts in a maintenance, repair, or service environment.
• Background in parts coordination such as tool crib, auto parts, or similar parts-focused roles.
• Ability to coordinate effectively with vendors and clients regarding parts, pricing, and service schedules.
• Strong computer skills with the ability to quickly learn and navigate an ERP system.
• Comfort using a tablet to track repairs, upload pictures, and enter comments and notes.
• Proficiency with Outlook and email for daily communication and follow-up.
• Understanding of maintenance and service operations and how parts support repair activities.
• Demonstrated reliability, strong work ethic, and consistent attendance.
• Team-oriented mindset with a proactive, positive attitude and willingness to support others.

Additional Skills & Qualifications

• Pump repair experience or prior work as a maintenance or service coordinator.
• Experience working alongside technicians in an industrial or maintenance setting.
• Familiarity with inventory control practices and maintaining organized parts storage.
• Experience with service advising or coordinating service schedules.
• Comfort using collaboration tools such as SharePoint for documentation and information sharing.
• Ability to troubleshoot basic service coordination issues by gathering and organizing information from multiple sources.
• Strong organizational skills and attention to detail when tracking parts, repairs, and documentation.
• Willingness to learn specific pump parts and systems quickly.

Why Work Here?

You will join a small, organized facility where your contributions are visible and valued, and where there is meaningful opportunity to learn and grow. The environment emphasizes personality, teamwork, and a positive attitude, allowing you to build strong relationships with technicians and colleagues. You will gain hands-on experience with service operations, ERP systems, and industrial equipment, creating a solid foundation for long-term career development in maintenance and service coordination.

Work Environment

This role is based in an industrial, non-climate-controlled shop environment, where you work closely with pump technicians and parts inventory. The facility is organized and operates as a small, collaborative team focused on efficient service and repair. The position follows a first-shift schedule, typically 7:00 a.m. to 3:30 p.m., for approximately 40 hours per week, with occasional overtime that may arise based on workload but is not guaranteed. You will regularly use an ERP system, tablet, SharePoint, Outlook, and email to manage parts, track repairs, and communicate with vendors and clients.

Job Type & Location

This is a Contract to Hire position based out of Oak Park, MI.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oak Park, MI.

Application Deadline

This position is anticipated to close on Jun 10, 2026.