Operations Assistant

Operations Assistant (Patient Experience Focus) – Part-TimeLocation: On-site Hours: ~30 hours/week Compensation: $15–$18/hour, depending on experience and demonstrated capabilityAbout the RoleWe're looking for someone who genuinely loves people, thrives in a fast-paced environment, and takes pride in creating exceptional experiences.This is not a traditional front desk role. You'll be at the center of our clinic—supporting patient experience, operations, administration, and marketing execution. Every day looks a little different, and that's exactly how you like it.If you're someone who notices what needs to be done before being asked, enjoys staying busy, and brings positive energy into every interaction, this role was built for you.About TandemAt Tandem, we take a highly personalized, client-centered approach to care. We believe that real results come from building strong relationships and delivering one-on-one attention—not rushing patients through appointments.Our model blends physical therapy with wellness services like Pilates to support long-term health, performance, and recovery. We're not just focused on treating symptoms—we're invested in helping our clients move better, feel better, and stay better.We're also a close-knit, collaborative team that values growth—both for our clients and for each other. We take pride in creating an environment where people feel supported, challenged, and connected, and where meaningful relationships are at the core of everything we do.What You'll DoPatient Experience & Front-of-HouseGreet and welcome patients with warmth and professionalismCreate a high-touch, hospitality-driven experience (including small touches like offering coffee or ensuring comfort)Support in-person scheduling and patient flowEnsure every patient feels seen, cared for, and confident in their visitAdministrative & Financial CoordinationMaintain accurate and organized patient records (scanning, filing, shredding)Prepare and communicate insurance benefit summaries clearlyCollect copays and follow up on outstanding balances with professionalism and confidenceProvide invoices and ensure patients understand the financial side of their careClinic OperationsKeep the clinic clean, organized, and fully stockedManage laundry, room readiness, and daily operational tasksEnsure the environment consistently reflects a high standard of careMarketing & Brand SupportSupport the Marketing Director with execution tasks and errandsRun occasional off-site errands (printing, supply pickup, deliveries)Deliver marketing materials to referral partnersOrder and manage inventory of brochures, supplies, and swagKeep in-clinic marketing materials current and organizedCapture patient experience content (photos/videos, as appropriate)Ask happy patients for Google reviewsTeam & Operations SupportCommunicate clearly with clinicians and team members to ensure a seamless patient experienceSupport leadership (CEO and Operations Manager) with day-to-day needsStep in wherever needed to keep the clinic running smoothlyWhat We're Looking ForYou might be a great fit if you:Have a naturally warm, outgoing, and personable presenceTake initiative and don't wait to be told what to doAre highly organized and detail-orientedAre comfortable having clear, confident conversations about scheduling, insurance, and paymentsThrive in a fast-paced environment where priorities can shiftEnjoy variety and being part of a teamThis Role Is NOT a Fit If You:Prefer a rigid, narrowly defined job descriptionDislike interacting with people throughout the dayAvoid difficult or uncomfortable conversationsNeed constant direction to stay productiveSchedule & RequirementsPart-time (~30 hours per week)Primarily weekdays between 8:00 AM – 6:00 PM (set schedule preferred)Occasional availability for weekend educational eventsOn-site position (not remote)Must have reliable transportation for off-site errandsWhy This Role MattersYou will play a key role in shaping how patients experience our clinic—from the moment they walk in to the way they feel when they leave. You'll also help ensure our operations run smoothly and our brand shows up consistently in the community.If you're someone who takes pride in creating great experiences, staying organized, and being a reliable, positive force on a team—we'd love to meet you.