Customer Service Representative

Customer Service Representative

Eaton's ES AMER ARS division is currently seeking a Customer Service Representative. This role will take place at our brand new facility in Greenwood, SC!

The Customer Service Representative provides comprehensive service and support for the Low Voltage Busway plant to internal and external customers. This role coordinates and expedites customer orders, manages delivery and re-promise dates in the Vista system, and ensures timely communication of customer needs to production teams. The position supports achievement of key customer service metrics through data analysis, reporting, and proactive issue resolution. Serving as the primary liaison between sales, materials, manufacturing, and customers, the role ensures production schedules, shipping commitments, and customer satisfaction objectives are consistently met.

As we transition from Hodges to our expanded Greenwood site, you'll join a rapidly growing Busway operation positioned for long-term success. We're targeting ~$1B in annual sales by 2030 through increased capacity, stronger supply-chain resiliency, and continued volume growth. This move is a chance to help shape the next phase of our manufacturing footprint and contribute to the operational gains driving our growth. Simply put: it's a great time to be at Eaton - and an even better time to be in Busway.

The expected annual salary range for this role is $71000 - $105000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do:

• Manage end-to-end customer order processing, including order entry, scheduling, releases, rescheduling, expediting, maintenance, and status updates as required.
• Professionally and accurately communicate customer order information through the established customer commitment process.
• Respond promptly to inquiries from field sales, customers (internal and external), and distributors regarding order status, lead times, and shipping requirements.
• Coordinate customer order requirements with production teams and communicate plant capability and commitments back to customers.
• Compile and manage monthly plant load and billing plans, maintain customer order backlog, and present related information in weekly meetings.
• Represent the Order Management function internally and externally, including delivering presentations when required.
• Communicate order flow status with cross-functional teams (sales, engineering, materials) to support plant quality and delivery objectives.
• Collaborate with production, engineering, marketing, and shipping teams to resolve daily order issues and ensure on-time shipment.
• Coordinate with the Shipping Department to meet required ship dates and address critical customer requirements.
• Provide backup support to address customer issues across all groups when management is unavailable.
• Cross-train in multiple production areas to develop comprehensive product and process knowledge and provide backup support when needed.
• Gather, analyze, and interpret data to identify issues, trends, and recommend appropriate courses of action.
• Support monthly production planning activities.
• Perform additional duties as assigned.

Qualifications:

Required (Basic) Qualifications:

• Bachelor's Degree from an accredited institution.
• Minimum 3 years' experience in customer service, applications engineering, or manufacturing.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is offered for this position. Only candidates residing within a 50 mile radius of the listed facility will be considered for this position. Active Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• At least 1 year of experience working in a manufacturing environment.

Skills:

• VISTA, AS400, and Order Management Systems Experience
• Strong communication skills, with the ability to adapt messaging and deliver clear presentations to diverse audiences.
• Effective time management and organizational skills to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally to meet customer and business commitments.
• Demonstrated problem-solving and critical-thinking skills, with a team-oriented approach.
• Ability to coordinate and influence resources to support operational goals and continuous improvement.
• Data-driven mindset, including the ability to create ad hoc reports and track performance metrics.