Customer Retention Specialist

Description:

4x Best Places to Work in PA (20222025)

Ahora contratando! Se habla espaol

Looking for more than just a job?

At Majik, youll build real relationships, earn bonuses, and grow your career.

No rent-to-own experience? No problem we train you.

"I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - Donae

Who We Are

We Serve Others

We Do What It Takes

We Own It

Were passionate about helping employees grow and delivering great customer experiences!

Pay + Perks

• Starting at $16+/hr & Monthly Bonus Potential
• 3 Weeks PTO + Paid Holidays
• 401(k) with Company Match (up to 6%)
• Low-cost Medical, Dental, Vision
• Employee Discounts + Loyalty Rewards
• Career Advancement Opportunities (we promote from within)
• Weekly Pay
• Reimbursement Toward Home & Vehicle Purchase (after 1 year)
• Bilingual candidates may earn additional pay!
• ...and so much more!
  

What Youll Do

• Own customer accounts and work proactively to keep them current
• Analyze account activity and determine appropriate solutions
• Communicate with customers, references, and landlords
• Collect and process payments accurately (in-store and field)
• Maintain accurate documentation and account records
• Manage field visits professionally and efficiently
• Resolve customer concerns while protecting company standards
• Meet and exceed performance goals related to collections and retention

What Were Looking For

• High school diploma or GED
• 1+ year of experience in collections, retail, or customer-focused roles preferred
• Strong communication and conflict resolution skills
• Highly organized with attention to detail
• Self-motivated, accountable, and results-driven
• Comfortable using systems to manage accounts
• Valid drivers license with insurable driving record
• Willingness to travel locally for customer visits
• Ability to lift up to 25 lbs (with assistance for heavier items)

Schedule

Full-time (40 hours/week), 5-day workweek

MondayFriday: 10am7pm, Saturday: 10am6pm (required), Sunday: Closed

Schedules may vary based on business needs

Additional Information

Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law.

Compensation details: 16-20 Hourly Wage

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