Service Desk A/V Specialist

Service Desk A/V Specialist

The Service Desk A/V Specialist will provide audio and visual (A/V) coordination and support across all locations at Fisher Investments. The Support team makes up scheduling and coordinating all technology needs for firm events and meetings, operates and maintains all a/v equipment, manages vendors, performs Tier 1 troubleshooting, and trains personnel. The secondary role of this position is any administrative and operational responsibilities determined by the Service Desk Manager that support the IT Service Desk's daily goals.

The Day-to-Day:

• Help with the delivery, installation, operation and retrieval of audio/visual equipment for daily meetings and firm events following the daily conference room schedule and just-in-time requests
• Work with employees at all levels. Provide individual instruction in equipment setup and operation when needed. For example, ensure presenters place their microphones properly, conduct sound checks, and provide stage direction. This direction includes where they should stand, look at the camera, and use of a clicker for slides.
• Take ownership and responsibility for the regular maintenance, testing and operations of audio/visual systems which includes: in-house audio, microphones, projectors, screens and TVs
• Learn how to launch video, audio and web conferences; provide backup support on these technologies for internal IT staff; be proficient enough to answer customers frequently asked questions
• Work with contracted AV support vendors to maintain the system and properly implement any system changes.
• Work with internal Facilities staff to coordinate room setup, adjust lighting and support any specific event requests that affect the AV experience
• Suggest system or procedural improvements to provide a better customer experience
• Assist vendor and IT engineers with the implementation of new technologies, equipment and services
• Help identify, troubleshooting, and resolving A/V equipment and connectivity issues
• Help maintain a inventory of A/V equipment and supplies, and monitoring the repair and replacement of non-working, damaged and obsolete equipment
• Consult with customers to determine AV requirements and monitor meetings
• Understand and gather requirements for each event
• Plan event with attention to logistical, financial and time constraints
• Anticipate and plan for different scenarios and contingencies
• Coordinate with Facilities, Corporate Communications and IT
• Provide central point of communication to all parties involved in the event
• Secure personnel resources to assist with event
• Manage all event operations
• Do final checks the day of the event (e.g. tables, technology) to ensure everything meets standards
• All other responsibilities assigned by Service Desk Management

Your Qualifications:

• Experience with set up, interconnect and operate audio/visual equipment, including LCD projectors and screens, microphones, TVs, and iPads
• Familiarity with Crestron switches and wall panels
• Versed in various web conferencing solutions such as WebEx, Bluejeans, Zoom, and MS Teams
• Understand how to interconnect media devices (i.e. HDMI cables, VGA, CAT5, and selection of inputs)
• Resolve issues with direct-connected devices (e.g. determine bad cabling, bad or incorrect port used)
• Develop and follow procedures to properly set audio levels for presenters microphones, streaming video or music
• Transport and assemble audio/visual equipment
• Working knowledge of electrical and data cabling systems
• Proven experience as event coordinator
• Experience organizing successful events
• Working knowledge of Microsoft products
• Excellent vendor management skills

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER