Waterpark Director

Job Description

Job Description

Summary of Position

The Director is responsible for leading the management team, setting operational strategies, and maintaining a high level of guest satisfaction in a waterpark setting. This role requires oversight of all departments, including operations, safety, guest services, marketing, human resources, and finance, ensuring that the waterpark meets its business objectives and provides a safe, fun, and memorable experience for all visitors.

Organizational Relationships

Reports to:

Showboat General Manager

Supervises:

All Waterpark Staffing

Qualifications and Skills

• Strong leadership and supervisory skills
• Proven experience in managing a waterpark
• Certified lifeguard instructor and CPR/First Aid trained
• Extensive Knowledge of pool chemistry and water safety regulations
• Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines
• Strong problem-solving and decision-making abilities
• Excellent written and verbal communication to interact with clients, vendors, staff, and guests
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job
• Ability to motivate and manage a team, delegate effectively, and make quick decisions under pressure
• Outstanding organizational and time management skills
• Must show initiative, including anticipating guest or operational needs
• Ability to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
• Strong budgeting experience.

Education and Experience

• Bachelor's degree in Recreation Management, Aquatics or related field
• Minimum of 10+ years of experience in aquatics management and programming
• Lifeguard Instructor and CPR Certifications
• Certified Pool Operator
• Applicable state certifications as required
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel and Outlook and other required systems.

Duties and Responsibilities

Leadership & Strategy:

• Lead and manage the overall daily operations of the waterpark.
• Develop and execute long-term strategic plans, goals, and objectives to ensure the growth and profitability of the waterpark.
• Provide leadership and guidance to department heads and staff, fostering a collaborative and high-performance work environment.
• Work with senior leadership to align the waterpark's strategy with the company's overall goals.

Operational Management:

• Oversee the daily operations of waterpark attractions, water rides, pools, guest services, and safety operations.
• Ensure that the park meets all regulatory, safety, and health standards.
• Maintain high operational standards for cleanliness, maintenance, and efficiency.
• Create and monitor processes to ensure maximum up time for attractions and facilities.

Financial Oversight:

• Develop and manage the annual budget for the waterpark, ensuring fiscal responsibility and accountability.
• Analyze financial performance and recommend adjustments as needed to meet revenue and cost targets.
• Collaborate with the marketing department to drive ticket sales, group bookings, and special events.

Guest Experience & Safety:

• Ensure exceptional guest service standards are maintained across all departments.
• Implement and monitor guest feedback systems to continuously improve guest experience.
• Ensure that all safety measures and protocols are in place and adhered to, including water quality, ride safety, staff training, and emergency response procedures.
• Address and resolve guest complaints, concerns, or issues quickly and professionally.

Team Development & Staff Management:

• Oversee recruitment, training, and development of staff to ensure a knowledgeable, efficient, and friendly workforce.
• Foster a positive work culture focused on team collaboration, guest satisfaction, and safety.
• Ensure that all staff comply with company policies, procedures, and safety standards.

Marketing & Promotions:

• Collaborate with the marketing team to promote the waterpark, including seasonal events, special promotions, and new attractions.
• Monitor industry trends and competitor offerings to adjust marketing strategies and maintain competitiveness.

Compliance & Regulations:

• Ensure compliance with local, state, and federal regulations, including health and safety standards.
• Keep up to date with any changes in regulations that could impact the waterpark's operations.

Perform other related duties as assigned by the General Manager.

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1) Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.

3) Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.

4) Hearts that Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

Essential Functions

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate, create, and access information.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms

Physical Demands

Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day)

Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day)

Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs/day)

Not Applicable – activity is not applicable to this occupation.

Physical Demands

Stand

Constantly

X

Frequently

Occasionally

Not Applicable

Walk

Constantly

X

Frequently

Occasionally

Not Applicable

Sit

Constantly

Frequently

X

Occasionally

Not Applicable

Handling/Fingering

Constantly

X

Frequently

Occasionally

Not Applicable

Reach Outward

Constantly

X

Frequently

Occasionally

Not Applicable

Reach Above Shoulder

Constantly

X

Frequently

Occasionally

Not Applicable

Climb

Constantly

Frequently

X

Occasionally

Not Applicable

Crawl

Constantly

Frequently

X

Occasionally

Not Applicable

Squat or Kneel

Constantly

X

Frequently

Occasionally

Not Applicable

Bend

Constantly

X

Frequently

Occasionally

Not Applicable

Lift/Carry

10 lbs. or less

Constantly

X

Frequently

Occasionally

Not Applicable

11 to 20 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

21 to 50 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

51 to 100 lbs.

Constantly

Frequently

Occasionally

X

Not Applicable

Over 100 lbs.

Constantly

Frequently

Occasionally

X

Not Applicable

Push/Pull

12 lbs. or less

Constantly

X

Frequently

Occasionally

Not Applicable

13 to 25 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

26 to 40 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

41 to 100 lbs.

Constantly

Frequently

X

Occasionally

Not Applicable

Environmental Factors

Extreme Cold (non-weather)

Constantly

Frequently

X

Occasionally

Not Applicable

Extreme Heat (non-weather)

Constantly

X

Frequently

Occasionally

Not Applicable

Loud Noise Level

Constantly

X

Frequently

Occasionally

Not Applicable

Other

Ability to Read

X

Constantly