Project Manager - Operations Development

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.


Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?

What's the position?

We are looking for a highly organized, execution-focused Project Manager to help drive operational delivery across cross-functional initiatives within Operations Development.

This is not a passive coordination role. We are looking for someone who can create structure in ambiguity, drive accountability across teams, improve execution discipline, and ensure projects move forward with clear ownership, timelines, visibility, and momentum.

You are proactive, detail-oriented, operationally strong, and comfortable working across Product, Technology, Operations, Compliance, Customer Service, and external vendors in a fast-paced environment.

Project & Program Execution

• Drive end-to-end delivery across multiple concurrent operational and technical initiatives
• Build and maintain detailed project plans, timelines, dependencies, and ownership tracking
• Ensure projects remain aligned to business priorities and operational goals
• Proactively identify risks, blockers, and gaps, and drive mitigation plans

Team Coordination & Operational Management

• Lead stand-ups, planning sessions, project reviews, and cross-functional working sessions
• Drive accountability across teams for updates, timelines, Jira hygiene, and deliverables
• Ensure clear visibility into project status, workload, risks, and progress
• Partner closely with Operations, Product, Engineering, Compliance, Data, and Customer Service teams

Reporting & Visibility

• Build and maintain executive-ready reporting on project health, timelines, risks, KPIs, and delivery status
• Track operational metrics, execution trends, and team performance indicators
• Provide structured updates to leadership and escalate issues when needed

Process Improvement & Governance

• Improve project intake, prioritization, execution tracking, and operational workflows
• Help establish scalable operating models, governance processes, and delivery standards
• Maintain clear project documentation, meeting notes, decisions, and action tracking
• Drive consistency across Jira, Monday, and other operational tooling

Stakeholder Management

• Serve as a key operational liaison across technical and business teams
• Facilitate alignment between stakeholders with competing priorities
• Ensure communication is proactive, transparent, and actionable

What are we looking for?

• 7-10+ years of project/program management experience in a fast-paced operational or technology environment
• Experience managing cross-functional initiatives involving technical, operational, and business stakeholders
• Strong organizational, execution, and operational leadership skills
• Proven ability to drive accountability and structure across teams
• Strong understanding of Agile delivery methodologies and project governance
• Experience with Jira, Monday.com, Confluence, Asana, Smartsheet, or similar tools
• Comfortable working through ambiguity and building scalable processes
• Strong analytical, problem-solving, and communication skills
• Ability to manage multiple priorities while maintaining attention to detail
• Experience in gaming, sportsbook, casino, fintech, customer operations, or regulated industries is strongly preferred
• PMP or equivalent certification is a plus

What success looks like

• Projects are delivered with clear ownership, timelines, and visibility
• Teams operate with stronger execution discipline and accountability
• Leadership has reliable visibility into risks, progress, and operational health
• Operational processes become more scalable, proactive, and structured
• Cross-functional initiatives move faster with less ambiguity and fewer blockers

What's in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• A hybrid / remote working environment
• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).