Technical Project Manager

Technical Project Manager

Objectstream is an award-winning small business dedicated to providing innovative products and services in many areas, including information technology, management consulting, and logistics, for customers including the FAA, DOD, and state governments. We accomplish this mission by forging long-term trusted relationships with our employees, customers, and strategic partners; building an organizational culture that promotes empowerment and accountability; assuring a talented, well-trained, and qualified workforce; continuously improving our efficiency and productivity; and being socially and environmentally responsible corporate citizens. We pride ourselves on fostering a collaborative and innovative work environment where employees are encouraged to share ideas and take ownership of their projects.

We are currently seeking a Technical Project Manager to join our dynamic team in Atlantic City, NJ. Objectstream, Inc. is seeking a highly experienced Technical Project Manager to lead a support initiative in Atlantic City, NJ.

The ideal candidate will have deep experience managing call center / help desk operations (Tier 1 – Tier 3) as well as strong technical expertise across networking, infrastructure, and application support environments. This role requires a confident leader who can coordinate multidisciplinary teams, oversee project delivery, and ensure uptime and performance of complex IT systems.

Job Responsibilities:

• Manage day-to-day operations across Tier 1, Tier 2, and Tier 3 support functions.
• Lead infrastructure and application support projects through full SDLC / operational lifecycle.
• Coordinate across engineering, network operations, and support teams to ensure service availability.
• Oversee implementation and administration of infrastructure monitoring tools.
• Manage configuration, release, and deployment pipelines including CI/CD setups.
• Collaborate with technical teams on switches, routers, Oracle RAC, Ansible Tower, and related infrastructure.
• Apply PMP methodologies for project planning, scheduling, and resource management.
• Utilize JIRA and Confluence extensively for project tracking, documentation, and reporting.
• Work closely with team leads to enforce SLAs and process improvement aligned with ITIL best practices.
• Develop operational documentation, runbooks, and performance dashboards.

Qualifications:

• 15+ years of experience managing large-scale technical or infrastructure projects.
• Demonstrated experience in call center / help desk environments (Tier 1–3).
• Proven background in infrastructure and application support delivery.
• Proficiency in JIRA and Confluence (expert level required).
• Strong hands-on understanding of network devices (switches, routers) and monitoring platforms.
• Solid technical grounding in Electronic or Network Engineering and Database Engineering.
• In-depth knowledge of Oracle RAC and Ansible Tower.
• Experience establishing CI/CD pipelines and automation frameworks.
• PMP certification (required).
• ITIL Foundation certification (preferred).
• Must be a US citizen, or hold an immigration status valid for working in the US and have lived in the US for the past 3 years.
• Must be able to hold and maintain a Secret Clearance.

Preferred:

• Familiarity with infrastructure monitoring suites.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder-management skills.
• Ability to thrive in fast-paced, mission-critical environments.

Education:

• Bachelor's degree (or higher) in Computer Science, Information Technology, Electronics, or Engineering required.

Benefits of working at Objectstream:

• Collaborative, innovation-focused culture
• Competitive salary and benefits package