Client Success Coordinator

Job Description

Job Description

Client Success Coordinator

Location: In-Office (Beaverton, OR)
Company: Forix

About Forix

Forix is an award-winning ecommerce agency that has helped businesses grow online for more than 19 years. We design, build, optimize, and support high-performing ecommerce websites on Shopify, BigCommerce, Magento, and custom platforms for companies ranging from emerging brands to nationally recognized retailers.

Our team is passionate about solving business problems, creating exceptional customer experiences, and building long-term client relationships. Every conversation matters, and we believe a great first impression can make all the difference.

We're looking for someone who genuinely enjoys talking to people, building relationships, staying organized, and helping businesses find the right solution. This is not a high-pressure sales position. Instead, you'll serve as the first point of contact for prospective clients, ensuring they receive a professional, responsive, and exceptional experience from their very first interaction with Forix.

You won't be responsible for selling or closing projects. Your role is to build relationships, qualify opportunities, and help guide prospective clients through the early stages of their journey with us.

We'll teach you everything you need to know about ecommerce and our services.

About the Role

As our Client Success Coordinator, you'll play an important role in our growth by ensuring every prospective client receives outstanding communication and follow-up.

You'll respond to inbound inquiries, reconnect with prospects who may have gone quiet, schedule meetings with our ecommerce consultants, and keep opportunities moving through our process.

You'll become the friendly face and voice of Forix while helping our team deliver an exceptional customer experience.

Responsibilities

• Respond promptly to inbound website leads
• Follow up with prospective clients by phone, email, SMS, and LinkedIn
• Build rapport and learn about each company's business goals and challenges
• Qualify opportunities using our established process
• Schedule meetings for our ecommerce consultants
• Confirm appointments and reduce no-shows through proactive follow-up
• Re-engage prospects who have gone quiet
• Maintain accurate CRM records and activity notes
• Coordinate handoffs between marketing, leadership, and our ecommerce consultants
• Help improve our outreach, communication, and client experience processes
• Represent the Forix brand professionally in every interaction

What We're Looking For

The ideal candidate is personable, organized, proactive, and enjoys building relationships.

You'll likely be successful if you are:

• Friendly, confident, and professional on the phone
• An excellent written and verbal communicator
• Highly organized and detail-oriented
• Persistent without being pushy
• Positive, energetic, and dependable
• Comfortable making outbound calls
• Great at following up and keeping conversations moving
• Curious and eager to learn
• Self-motivated and able to work independently
• Someone who genuinely enjoys helping people

Preferred Qualifications

• 1-3 years of experience in customer success, recruiting, hospitality, account coordination, inside sales, executive support, client services, or another customer-facing role
• Experience using a CRM such as HubSpot, Zoho, Salesforce, or similar
• Strong written and verbal communication skills
• Comfortable using Google Workspace and modern business software
• Excellent time management and organizational skills

No Ecommerce Experience? No Problem.

You do not need experience with Shopify, BigCommerce, Magento, or ecommerce.

You also won't be expected to close deals.

We'll provide comprehensive training on our services, ecommerce platforms, communication processes, and client success approach so you can confidently represent Forix.

What Success Looks Like

Within your first 5 days, you'll be:

• Responding quickly to every inbound lead
• Consistently scheduling qualified meetings
• Building strong relationships with prospective clients
• Maintaining excellent CRM records
• Helping improve meeting attendance rates
• Becoming a trusted member of our client success team
• Creating an exceptional first impression for every company that contacts Forix

Compensation & Benefits

• Competitive base salary
• Performance bonuses
• Medical, dental, and vision insurance
• Paid time off (PTO)
• Paid holidays
• Paid training and professional development
• Remote work
• Opportunities for advancement into Client Success, Account Management, Project Management, Business Development, or Operations
• Work alongside one of the most experienced ecommerce teams in the industry
• Collaborative, supportive team environment where your ideas are encouraged and valued

Why You'll Love Working at Forix

At Forix, relationships come first.

We believe every prospective client deserves prompt communication, honest guidance, and a great experience. That's why we're looking for someone who genuinely enjoys helping people, staying organized, and creating positive interactions.

If you're someone who loves connecting with people, thrives in a fast-paced environment, takes pride in delivering exceptional customer service, and wants to build a long-term career with a growing ecommerce agency, we'd love to meet you.

Equal Opportunity Employer

Forix is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where everyone is treated with fairness, dignity, and respect. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

We believe diverse perspectives make us stronger, and we're committed to building a team where everyone has the opportunity to succeed.