Customer Service Representative

Call Center Representative – Mortgage Servicing

Phoenix, AZ | Onsite | Full-Time

We’re looking for dependable and customer‑focused Call Center Representatives to support homeowners with mortgage servicing inquiries. This is a high‑volume call center role suited for professionals who are comfortable on the phone, enjoy helping customers, and value stability in their work history.

What You’ll Be Doing

• Handle a mix of inbound and outbound calls related to mortgage servicing
• Assist homeowners with:
  • Payments and escrow inquiries
  • General servicing questions
  • Website assistance and payoff processing
• Spend part of your day making outbound reminder calls using an auto‑dialer to discuss upcoming or past‑due payments (this is not a collections role )
• Identify eligible customers for refinancing and refer them to the appropriate team
• Follow call escalation processes and route concerns as needed
• Use internal servicing systems and meet performance standards

Call Environment & Metrics

• Monthly average of 350 calls
• Approximately 35–40 right‑party contacts per day
• Performance measured by:
  • Quality and first‑call resolution
  • Schedule adherence
  • Customer satisfaction (goal: 90%+)
  • Wrap time (1–3 minutes)

Experience & Skills

• 2–3 years of recent call center or mortgage servicing experience preferred
• Comfortable handling high‑volume inbound and outbound calls
• Strong customer service and communication skills
• Experience in mortgage, loans, banking, or financial services is a plus
• High school diploma or equivalent required
• Bilingual candidates are encouraged to apply

Important Employment Expectations

• Stable work history is required
• No frequent job changes or employment gaps over one year
• At least one year of tenure in recent roles is preferred
• Reliability and professionalism are essential for success in this role

Training & Schedule

• Mandatory onsite training – 3 weeks
  • Monday–Friday, 9:00 AM–6:00 PM
  • Must be completed with full attendance
• Regular shift:
  • 9:00 AM–6:00 PM
  • Adjusts to 8:00 AM–5:00 PM after daylight savings time ends

Compensation

• $19.50/hour
• $20.50/hour for bilingual candidates

Experience Level: Entry‑level professionals with call center experience

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $19.50 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Phoenix,AZ.

This position is anticipated to close on Apr 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.