Senior Customer Success Manager

Overview At Spring Health, we’re on a mission to revolutionize mental healthcare by removing barriers that prevent people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies and care for 10 million people. Our clients include brands like Microsoft, Target, and Delta Airlines, and we deliver best-in-class outcomes for employees globally. With our latest Series E funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We’re hiring a full-time Senior Customer Success Manager to join our team, reporting directly to the Senior Manager of Customer Success. In this role, you will take ownership of your enterprise book of business, building impactful relationships and demonstrating the value of our mental health solution with day-to-day points of contact as well as economic buyers. This is a fully remote, full-time position with a travel component for client-facing travel and internal events. What you’ll be doing Serve as the product expert and mental health advocate for an enterprise book of business. Develop and maintain positive working relationships with multiple customers and consultants. Consistently demonstrate Spring Health’s value proposition and link it to the customer’s defined success metrics. Own the full customer lifecycle from implementations to engagement strategies to contract renewals. Business review creation and presentation to senior HR executives and business leaders, including insightful, data-based recommendations. Work cross-functionally to provide key customer feedback and process improvements. Provide sales support as needed. What success looks like in this role Grow Pipeline: Add new opportunities through discovery with customers and/or consultants. Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members. Build Advocacy: Develop multithreaded relationships within your book of business. Educate: Bring ideas on best approaches for engagement tactics based on a customer’s demographics or pain points. Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success. Qualifications What we expect from you: Minimum of 5 years experience in account management, customer success, implementation, or healthcare management. Experience in upselling and retaining customers to drive additional revenue. Experience using SaaS-based solutions and platforms. Experience owning lifecycle contract renewals. Experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. Deep passion to transform the U.S. healthcare system, especially mental health. Willingness and ability to travel as needed (approximately 15%). Bachelor’s degree or higher, preferred. Compensation The target base salary range for this position is $106,400 - $138,400, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits Benefits provided by Spring Health: Health, Dental, Vision benefits start on your first day at Spring Health. Dependents also have access to One Medical accounts; HSA and FSA plans are available, with Spring contributing up to $1K for HSAs, depending on plan type. Employer-sponsored 401(k) match of up to 2% for retirement planning. A yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. Competitive paid time off policies including vacation, sick leave, and company holidays. At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, tailored to your needs and goals. Fertility care support through Carrot, with $4,000 reimbursement for related fertility expenses. Wellhub, which connects employees to fitness, mindfulness, nutrition, and sleep in one subscription. BrightHorizons, providing sponsored child care, back-up care, and elder care. Up to $1,000 Professional Development Reimbursement per year. $200 per year donation matching to support your favorite causes. Equal Employment Opportunity Spring Health is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other legally protected characteristic. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr