Front Desk Receptionist

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Benefits/Perks

Competitive Hourly Pay

Fun and Energetic Environment

Discount on Products and Services

Paid Holidays

Health Insurance/ Vision

Job Summary

We are seeking a friendly, organized, and dependable Front Desk Receptionist / Patient Coordinator to join our optometry practice.

This role is essential to creating a welcoming and positive patient experience from check-in to check-out. The ideal candidate will be responsible for greeting patients, scheduling appointments, answering phones, handling insurance verifications, assisting with billing, and checking patients out after their visits.

We are looking for someone who is professional, detail-oriented, comfortable multitasking, and confident communicating with patients both in person and over the phone.

Responsibilities

Greet and welcome patients in a professional and friendly manner

Answer incoming phone calls and assist patients with scheduling appointments

Make outbound calls to confirm appointments and help generate bookings

Verify vision and medical insurance eligibility and benefits

Assist with billing, payments, and collecting balances

Check patients in and out efficiently

Maintain accurate patient records and update information as needed

Coordinate communication between patients, doctors, and staff

Maintain a clean, organized, and welcoming front desk area

Provide excellent customer service and ensure a positive patient experience

Qualifications

Previous front desk, receptionist, medical office, or customer service experience preferred

Experience with insurance verification and billing is a plus

Strong communication and interpersonal skills

Professional appearance and positive attitude

Comfortable using computers, scheduling systems, and office software

Excellent multitasking and organizational abilities

Ability to work in a fast-paced environment

Reliable, punctual, and team-oriented