Urgent Need ! Technical Support Analyst

Solve Complex Technical Challenges as our Next Technical Support Analyst! Are you passionate about solving complex technical challenges and optimizing solutions for customers and partners using Trimble Transportation's diverse tools? Join Trimble Transportation to troubleshoot critical issues, identify product enhancements, and collaborate across engineering and product teams to make moving freight safer, simpler, and more efficient! Trimble Transportation is transforming the global supply chain through intelligent, connected technology and workflows that are rooted in industry standard commercial maps and data. At the intersection of the physical and digital worlds, Trimble Transportation offers SaaS, web, mobile and installed solutions that improve efficiency, promote safety, optimize utilization, and enable collaboration. From planning to delivery, we provide cutting edge procurement, transportation management, mapping, routing, dispatch, navigation, location, fleet management, ELD compliance and asset maintenance solutions. For more information, visit: transportation.trimble.com. In this role, you will serve as a vital technical conduit between commercial clients and internal development teams, taking ownership of deep root-cause troubleshooting and directly shaping the quality, reliability, and functionality of essential transportation management software. hardware, software, and TMS solution issues using CRM and casing platforms. directly with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution. an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs. device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues. improvements for business processes, technical support tools, research approaches, and internal documentation. Bachelor degree or equivalent practical experience in a technology-related field. Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems. Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages. Hands-on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers. Bonus Points For: Prior experience utilizing Jira software, CRM casing tools, or working within the Software Development Life Cycle (SDLC). Hands-on background with mobile communications, wireless devices, or device log analysis. Familiarity with REST/SOAP APIs, Web Services, or languages like Java, C#, Python, JavaScript, Angular, or React. Location : Remote US Travel Requirement: From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter : Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Technical Support Analyst, Technical Support Engineer, TMS Support, Transportation Management Systems, SQL, Software Troubleshooting, Root Cause Analysis, Application Support, APIs, Customer Support, Remote Jobs Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Bonus Eligible? Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. Please submit an online application for this position by clicking on one of the Apply buttons located in this posting. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. Governance Documents. federal and state-specific labor law posters . If you need assistance or would like to request an accommodation in connection with the application process, please contact