School Based Navigator

School Based Navigator

Location: St. Louis, MO

Job Summary

Join our compassionate and collaborative team as a School Based Navigator, where you will play a vital role in connecting students and families to timely, effective behavioral health services. This position offers the opportunity to make a meaningful impact by serving as a trusted liaison between schools, families, and internal care teams while supporting access to care, service coordination, and continuity of treatment. If you are organized, compassionate, and motivated by helping children and families navigate systems of care, this role allows you to contribute directly to student wellbeing and long-term success within a mission-driven organization.

In this role, you will coordinate referrals, support intake and insurance processes, manage documentation, and collaborate with school-based therapists, internal departments, and community partners to ensure students receive appropriate services in a timely and compliant manner. You will also assist with administrative coordination, crisis linkage, and ongoing support to maintain access to care throughout treatment.

This position offers:

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits – Scroll down to bottom of this post to learn more

Key Responsibilities

· Receive and respond to student referrals from assigned schools within required timelines

· Initiate contact with families to begin intake processes and gather required documentation

· Assist families with Medicaid eligibility screening, applications, and private insurance verification

· Screen for alternative funding sources as needed to support access to services

· Schedule intake appointments with school-based therapists or route referrals to appropriate access points

· Ensure intake, compliance, and consent documentation is completed accurately and filed electronically

· Collaborate with Billing, Health Information Management (HIM), and Quality teams to complete non-billable regulatory tasks

· Provide administrative support by answering calls, documenting non-billable contacts, and maintaining accurate records

· Conduct ongoing insurance checks and support paperwork updates to maintain service eligibility

· Coordinate with schools and community agencies to connect families to resources and crisis services when indicated

· Adhere to organizational privacy, confidentiality, security, and ethical standards at all times

· Follow Operational Guidelines and contribute to program quality and CARF-aligned standards

· Participate in required trainings, team meetings, and continuous improvement activities

· Perform other duties as assigned

Education, Experience, and/or Credential Qualifications

· Bachelor's degree in psychology, social work, or a related human services field preferred

· High School diploma or equivalent with relevant experience considered

· Knowledge of mental health systems and school-based service models preferred

Additional Qualifications

· Must have a valid driver's license with an acceptable driving record and current auto insurance

· Ability to communicate effectively with students, families, school personnel, and internal teams

· Strong organizational, documentation, and time-management skills

· Proficiency with electronic records systems and telephonic engagement

· Knowledge of community resources and ability to coordinate support services

· Ability to work collaboratively while maintaining confidentiality and professional boundaries

Physical Requirements

· Ability to exert up to 10 pounds of force occasionally

· Ability to perform repetitive hand, finger, and arm movements for typing and documentation

· Ability to sit for extended periods with occasional walking or standing

· Ability to meet the physical demands of a sedentary work environment

Position Perks & Benefits

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.