Front Desk Coordinator

Job Title: Front Desk CoordinatorJob Type: PT and FT W2Location: Greenwood Village, COWho We AreEden Health Clubs is a revolutionary wellness destination that seamlessly combines fitness, spa, and medical services to deliver a holistic approach to health. Our mission is to empower clients to look, feel, and perform their best through cutting-edge innovation and personalized care. Join our passionate team and help redefine health and wellness. At Eden, you’ll be part of a movement transforming lives and shaping the future of the industry.About the RoleEden Health Clubs is seeking a friendly, organized, and proactive Front Desk Coordinator to be the welcoming face of our new wellness community. You’ll play a vital role in ensuring exceptional member experiences by managing day-to-day front desk operations, assisting members, and supporting the team with administrative tasks.Your ResponsibilitiesClient Experience & Concierge ServiceGreet every client and guest warmly, professionally, and by name whenever possibleDeliver a polished, welcoming, concierge-level experience from arrival to departureManage check-ins, check-outs, and room flow smoothly and efficientlyHandle client questions, concerns, and requests with urgency and careMaintain a calm, confident presence during busy periodsSales Support & Revenue ContributionSupport in-studio sales by:booking next appointments before clients leavereinforcing service recommendationsconfidently discussing offers, memberships, and promotionsFollow established scripts and SOPs for sales support and handoffsIdentify opportunities for upgrades, retail add-ons, and referralsEscalate high-value or complex sales conversations to management promptlySpeed to Lead & Follow-Up ExecutionRespond to new leads, calls, texts, and inquiries quickly and professionallyMeet same-day follow-up standards for all assigned leadsBook consultations, trials, and services with accuracy and confidenceExecute follow-up tasks exactly as outlined in SOPs (no dropped leads)Referral Program ExecutionConfidently explain the referral program to members and guestsAsk for referrals at designated moments using approved scriptsCapture referral details accurately in the systemEnsure referral rewards are tracked and fulfilled correctlyCleanliness, Presentation & Studio StandardsMaintain front desk, retail, and common areas to premium cleanliness standardsFollow daily and shift-based cleaning checklistsEnsure retail displays are organized, stocked, and presentableFlag supply shortages or maintenance needs immediatelySystems, Accuracy & AccountabilityAccurately manage booking systems, POS, notes, and client recordsFollow all SOPs for scheduling, payments, cancellations, and escalationsCommunicate clearly with managers and team members to ensure seamless handoffsSupport audits, reporting, and daily execution standardsWhat You Bring to EdenMinimum of 2+ years in a Med Spa setting, with prior front desk experience.Bachelor’s degree is preferred, particularly in a related field such as health sciences, wellness, fitness, or nutrition. Additional training or certification in aesthetics is a plus.Familiarity with Zenoti or similar software platforms is required.Ability to work Saturdays.A friendly, approachable demeanor with outstanding communication skills.Strong ability to juggle multiple tasks and resolve issues effectively in a start-up environment.Meticulous attention to detail and organizational skills to ensure seamless operations.Genuine enthusiasm for health, wellness, and exceptional client experiences.A positive attitude paired with a strong sense of responsibility and accountability.Familiarity with skincare products, aesthetic procedures, wellness treatments, and/or medical terminology is advantageous.HousekeepingEden is proud to be an equal opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Eden brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.Compensation at Eden will be determined by skills, experience, and geographic location. Eden has identified the hourly rate for this role as $23/hr.At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation. #J-18808-Ljbffr