Field Operations Specialist (ONSITE - Queens, NYC)

Job Description

Field Operations Specialist (ONSITE - Queens, New York)

Our government client is seeking a Field Operations Specialist to manage IT Technology Rooms (MDF, IDF, Data Center).

Scope of Work:

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• Field Operations Specialist is responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). The candidate specific duties will include:
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• Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
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• Install, Connect, and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment
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• Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough
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• Maintain clean and organized IT Operations Rooms in offices located across the assigned Borough
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• Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement
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• Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
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• Perform Hardware Equipment Replacement for failed components in coordination with the Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs)
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• Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required
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• Perform Commissioning of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)
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• Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)
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• Completing Circuit Cutovers in coordination with NYC IT Department and the Infrastructure Network and Telecom Groups
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• Un-rack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management
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Qualifications:

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• Preferably 5 years of proven experience in Field Operations in Information Technology
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• Experience in managing MDF and IDF technology rooms
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• Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)
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• Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, VoIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems
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• Excellent interpersonal and communication skills
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• Ability to multitask and perform in a high-paced/high-pressure environment
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• Ability to work independently or within a group to solve complex problems.
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• Strong team player with a service-oriented attitude and customer focus
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• Vendor management skills
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• Must be able to lift and move equipment weighing up to 50lbs
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• Must be able to travel as needed between 37 sites in NYC 5 Boroughs.
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