Customer Service Representative

Job Description Job Description We are looking for motivated people committed to a rewarding, long term career!
Apply for our HVAC Customer Service Representative!
Field phone calls from customers needed HVAC services
Outbound calling to customers with scheduling, appointment remainders, collecting payments
Make and receive phone calls from technicians to communicate and prioritize work assignments
Provide logistical support to the field to ensure maximum output per man-hour
Dispatch appropriate technician to satisfy customer problem based on skill, nature of the problem, location of problem, and location of personnel
Ensure proper paperwork is received by and from a technician as required, including work orders, tasking, start-up sheets, etc
Assume receptionist duties, greet public and refer them to appropriate staff members, answer the phone, route calls, and take messages
Occasionally go off-site to pick up supplies and equipment, and to make the weekly run to FedEx
Receive deliveries and mail
Education and Experience
5+ years experience in HVAC or related trades
High School graduate.
Excellent communication skills (reading and writing)
Proficient in Microsoft programs (Word, Excel, Outlook)
Should be familiar with disciplines associated with HVAC other trades
Features/Benefits
Competitive salary
Regular work hours; M-F
Paid weekly
Paid vacation, personal days, and paid holidays
Medical, vision, and dental insurance
Retirement planning
Opportunity for advancement