Manager, Solutions Consulting, Mirakl Connect

Manager, Solutions Consulting, Mirakl Connect

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

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Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

The Team You'll Join

You'll be part of our AMER Solutions Consulting team for Mirakl Connect, leading a team of 2 Solutions Consultants. This role sits at the intersection of Sales, Customer Success, Product, and Operator relationships, ensuring that both our onboarding motion and customer experience scale effectively with the business. You'll personally engage with our most strategic, high-value customers pre- and post-sale while building scalable systems that allow the business to grow efficiently. Together, you'll be driving Mirakl's growth by delivering best-in-class onboarding experiences and ensuring customers realize rapid value from Mirakl Connect.

This is a hybrid role with an expectation of 4 days in our Boston office and 1 work from home day per week.

Your Impact

• Lead and develop a high-performing Solutions Consulting team, setting clear expectations while personally supporting our most strategic customers through complex pre-sales and onboarding engagements
• Own and evolve the Connect onboarding motion, leveraging AI and automation tools to improve time-to-value, scalability, and customer experience without linear headcount growth
• Partner with Sales, Customer Success, Product, and Operator teams to align on customer needs and remove friction throughout the customer journey
• Build and deploy AI-driven playbooks, copilots, and automated workflows to streamline onboarding, enhance team productivity, and accelerate issue resolution
• Act as the escalation point for complex onboarding challenges, ensuring successful outcomes for enterprise customers and driving early value realization

What You'll Bring to the Role

Experience:

• 6–10+ years of experience in Solutions Consulting, Customer Success, or Implementation roles within SaaS
• 2–4+ years of experience managing or leading high-performing customer-facing teams
• Proven ability to operate as a player-coach, balancing team leadership with direct engagement on high-value accounts in complex, multi-stakeholder environments
• Demonstrated track record of building and scaling processes, systems, and playbooks in fast-paced, growing organizations

Skills:

• AI and automation tool expertise (n8n, Make, Salesforce, Dust, Claude) for workflow optimization
• Executive stakeholder communication and presentation
• Data-driven decision making and analytical thinking
• Cross-functional collaboration and influence
• Process design and operational scaling

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans.

Job Details

• Location: Boston, MA
• Job Function: Sales & Business Development