Manager, Insights & Solutions, Claims

Manager, Insights & Solutions, Claims Description Job Summary The cross-LOB leader within the USRM C&S Insights and Solutions organization is responsible for identifying cross-LOB needs and driving strategy and solutions across Claims & Service. This role owns cross-LOB strategy execution, process excellence, analytical insights, and product and platform capabilities that enable operational success across USRM Claims & Service. The leader drives the cross-LOB transformation agenda by building future-ready products, capabilities, and processes that create customer value. Success in this role requires strong influence in a matrixed environment, the ability to connect business, product, and technology partners, and a proven track record of driving outcomes through prioritization, alignment, and escalation. The role also requires building and maintaining strong relationships with key stakeholders, including Claims & Service leaders, Product, Actuarial, Technology, and functions across USRM & Liberty Mutual. Key Responsibilities In partnership with aligned USRM C&S executive leaders, determines strategic vision for cross-LOB processes, product and platform needs and ensures vision and strategy are directly mapped to USRM and LMG’s goals. Drives alignment and decision making on key priorities, strategic direction, and problem solving across Claims and Service. Ensures business strategy is effectively translated into product strategies and there is alignment with business objectives for those spanning across multiple Claims verticals. Partners with USRM Experience to drive operational excellence across our strategy-to-execution ecosystem for Product Owners across the Claims & Service I&S teams. Drives analytical and process excellence to efficiently deliver consistently great experiences for our customers, agents, and employees. Collaborates with and influences various stakeholders across C&S to support the development of and fulfilling the Claims & Service strategic roadmap. Owns cross-LOB systems and processes, including capacity management, compliance, sustainability of initiatives, and continuous improvement processes. Sustains and improves a high performing, highly engaged team by effectively attracting, developing, and retaining diverse talent. Provides Leadership, direction, and support to drive the success of the team. Qualifications Bachelor's degree required MBA, Masters or other advance education/degree or equivalent experience in relevant roles is highly preferred P&C Claims experience is highly preferred with experience in specific lines of business Minimum 10 years of experience including 5 or more years in a leadership role Must have relevant and recent leadership experience with demonstrable track record of developing high performing teams that consistently delivered superior results Demonstrated decisiveness in resolving business problems, making decisions, and identifying priorities Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve aligned business objectives Travel 25% #J-18808-Ljbffr Liberty Mutual