Reservation Coordinator

Job Description

Job Description

Salary: $58000 - $60000 / yearly

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and you will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Reservation Coordinator – Conference Center – is responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, and onsite meeting and event requests are fulfilled in a timely and efficient manner. Plan experience-based events and liaise with external vendors.

Requirement:

• Develop and assist with a collaborative environment amongst TIAA members through events and personal introductions
• Event Planning – ability to curate small and large events, which are directed to enhance workplace productivity and offer an experience-based workplace
• Drive daily workplace operations in accordance with corporate workplace policies
• Build relationships with various business divisions, the executive office, and assist with workplace-related offerings
• Ability to effectively communicate with the onsite operations team to ensure space is booked correctly
• Effectively solve space or amenities-related issues to ensure an elevated user experience
• Manage shared mailbox to ensure all queries are responded to in a timely manner and escalate all service-related matters to the onsite client.
• Familiar with EMS or any other space management tool
• Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the client experience

Responsibilities:

• Proactive, timely, and clear communication to the team and leadership, especially alerting the team of changes and needs to support successful meetings and events
• Ensure space optimization practices, tools, and processes are updated and operating accurately
• Deliver white-glove service to all; elevated attention to high-level guests and meetings; influence and build skills in team members to maintain service standards
• Heavy anticipation and proactive delivery of all services
• Subject matter expert on the space management tool
• Escalation point for service delivery breakdowns, customer feedback, resolving issues, and ensuring follow-through, engaging leadership when necessary
• Perform administrative tasks and guide the team
• Oversee and assist with the integration of new team members
• Facilitate and support events as appropriate
• May serve as a point of contact for external vendors/service providers
• Manage the registration and reception of office guests and high-profile visitors
• Catering set-up knowledge
• Other duties as required

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1540963

Rapport a specialized division of FLIK Hospitality Group