Clinical Dual Case Manager (Bilingual Preferred)

Dual Clinical Case Manager II

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description

The mission of Metrocare is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Our center values integrity, quality, diversity, and perseverance. We are an agency committed to quality, accountability and culturally/gender-responsive and trauma-informed care to individuals experiencing serious mental illness, substance misuse, development disabilities, and/or co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and individuals we serve.

The Metrocare Mental Health and Primary Care Division includes several outpatient locations that provide a wide array of therapeutic services, including medication management, counseling, skills training, and case management. The Dual Clinical Case Manager II position provides psychosocial/rehabilitative services to both adults as well as children/adolescents with severe and persistent mental illness as well as serious emotional disturbance. Services may include, but are not limited to, ongoing assessment of clinical needs and social drivers of health, assessment, development of measurable treatment goals and objectives, referral/linkage/advocacy, monitoring, crisis intervention and continuity of care. The population of focus tends to be of higher need requiring weekly to biweekly follow up. Given the needs of those served, this position is expected to serve adults and children/adolescents face to face or via both video and audio technology for 60-70% of services. The overall goal of this position is to maximize the individual's potential level of functioning, reduce hospitalization and aid in the successful reintegration of individuals into the community. Bilingual preferred.

Essential Duties and Responsibilities

• Provide overall service coordination, referral, linkage, and advocacy to individuals with varying needs. Perform duties in concert with other members of an interdisciplinary treatment team.
• Ensure authorization for clinical services.
• Complete a psychosocial assessment on each new admission.
• Formulate individual recovery plan based on assessment findings.
• Develop measurable objectives and goals agreed upon by the individual.
• Actively assist in obtaining and modifying goals as needed.
• Document attempts to involve individual, service providers, and caregivers unless opposed by the individual) in service plan process.
• Review recovery plans every three months for individuals or as clinically indicated.
• Execute recovery plan to assigned individuals in accordance with authorized services, meeting objective measures set forth by the client.
• Actively engage and document all individuals assigned to caseload.
• Participate in interdisciplinary team staffing. Present psychosocial assessment findings. Encourage individual to attend staffing. Update team on progress or lack of progress in reaching agreed upon goals. Provide relevant information that might affect treatment.
• Follow-up assigned individuals who miss a scheduled clinic appointment. Document attempts to contact individual. Report repeated unsuccessful efforts to contact the treatment team.
• Follow-up within 24 business hours on assigned individuals who access emergency services. Report status-disposition to treatment team.
• Meet with the individual within 3 days of hospital discharge or assignment in the community.
• Provide crisis intervention. Make home visits, initiate mental illness warrants, work with police and other public servants as a needed to address crisis.
• Facilitate inpatient admission upon request of the treatment team.
• Provide individual, family, and group rehabilitation sessions. Evaluate progress of clinical session, solicit feedback from individual(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.
• Identify and assist individuals in obtaining entitlements by providing referrals, advocacy, and negotiation, as needed.
• Use technology of video and audio capability to ensure service delivery within the individual's preferred means of intervention.
• Performs other duties as assigned.

Competencies

• Analytical skills, professional acumen, business ethics, mental health ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication, and presentation skills.
• Competencies as outlined by Health and Human Services Commission (HHSC) of Texas for Texas Resiliency and Recovery (TRR) requirements.
• Appropriate clinical competency as required by the Texas Administrative Code, contract requirements and other guidelines as it pertains to the position.
• Knowledge of trauma-informed theories, principles, and practices.
• Knowledge of racial equity and racial justice in the context of behavioral health services.
• Knowledge and/or experience with change management as it relates to positive organizational change.
• Strong sense of urgency and problem-solving skills
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Strong administrative skills
• Strong interpersonal and engagement skills
• Exceptional customer service skills, over the phone and in person, with individuals in service and internal/external partners
• Clinical skill for evaluating accuracy of clinical screening and providing appropriate clinical intervention.

Qualifications Education and Experience

• Bachelor's degree in human services with 1 to 3 years' experience in MH/MR or related field or master's degree with 0 to 2 years' experience in human services.
• Experience with trauma-informed services preferred, Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.

Mathematical Skills

• Basic math skills required.
• Ability to work with reports and numbers.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to problem solve, exercise good judgment, and make sound decisions.
• Ability to support the agency's mission and demonstrate sensitivity to cultural diversity and workplace.
• Ability to juggle multiple projects with accuracy.

Computer Skills

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Must be computer savvy and proficient in Microsoft Word, Excel, and Outlook; experience with an EMR system a plus.

Certifications, Licenses, Registrations

Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment. Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Benefits Information and Perks

Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-