Automotive Service Advisor

Job Description

Job Description

If you’re a mechanically-minded car enthusiast with stellar customer service skills and a passion for everything from daily drivers to custom builds, this job is for you! Our shop seeks an automotive service advisor who loves greeting customers, assessing both maintenance and performance goals, and scheduling appointments for our capable technicians.

In this role, you’ll use your product knowledge to consult on high-performance modifications, draft accurate cost estimates, and coordinate routine maintenance and necessary repairs. Whether a customer needs a standard brake job or a specialized aftermarket upgrade, you'll be the bridge that ensures a top-tier experience. If you’re confident you’re the one we need to fill this promising position, apply now!

$50,000 - $90,000 + Commission

• Draft and review service contract coverage, warranty protections, cost estimates, work orders, and other documents for necessary repairs by service technicians
• Follow up after completed service appointments to ensure customers are satisfied with vehicle repairs

• Greet customers and assess their vehicle service needs.
• Create accurate work orders, including detailed descriptions of customer concerns, required repairs, and recommended upgrades.
• Utilize various resources, including local parts stores, wholesale distributors, online retailers, OEM dealerships, and salvage yards, to locate and procure parts.
• Obtain customer authorization for repairs.
• Communicate effectively with technicians to ensure the timely and accurate completion of work.
• Provide regular updates to customers on the status of their vehicles.
• Explain repairs and maintenance services to customers in a clear and understandable manner.
• Prepare and present repair estimates to customers.
• Process payments and deliver completed vehicles to customers.
• Meet or exceed sales and customer satisfaction goals.

• Excellent organizational, interpersonal, and communication skills are necessary
• Possess a valid, state-issued driver’s license and acceptable driving record
• Experience using Microsoft Excel, Word, and other basic computer programs is necessary
• A high school diploma or GED is required
• Work history should include a service advisor role or other employment-related to automotive technology

• Proven experience as an Automotive Service Writer (minimum 2 years).
• Strong understanding of automotive systems and repair procedures.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

At JE Total Performance, we don’t just maintain cars; we optimize them. While we specialize in high-performance upgrades and custom builds, we believe that true performance begins with a perfect foundation. We provide elite-level repair and meticulous maintenance for those who demand more than just a standard service.

Whether it’s a multi-stage project build, precision diagnostics, or routine care, we apply a racer’s attention to detail to every vehicle. Our mission is to combine technical expertise with operational excellence and strategic project execution . From street machines to track-ready racers, we provide the elite management necessary to keep every vehicle—and every project—running at its absolute peak.