Web Content Manager

Posting Information Posting Number Posting Number PG194791EP Internal Recruitment Internal Recruitment No Working Title Working Title Web Content Manager Anticipated Hiring Range Anticipated Hiring Range $60,000 - $66,438 Work Schedule Work Schedule Monday - Friday, 8:00 AM - 5:00 PM Job Location Department About the Department Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success. Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Reporting to the Director of Campus Enterprises Information Technology, the CMS Content Manager is responsible for the day-to-day management of the content management platform layer across the division’s web presence. This role owns the configuration, content structure, and publishing environment within the organization’s CMS , ensuring the platform is organized, functional, and aligned with organizational standards. The CMS Content Manager works at the platform dashboard level, partnering closely with the Web Operations Manager (who owns the underlying Azure hosting infrastructure) and content stakeholders across the division. This is a hands‑on CMS administration role, not an infrastructure role. The right candidate is deeply comfortable inside a CMS environment and can manage themes or templates, extensions, users, and content workflows without requiring contracted service support for routine tasks. Key Responsibilities CMS Platform Administration Serve as the primary administrator of the CMS dashboard environment across all division web properties. Manage theme or template settings and page layout configurations to maintain design consistency. Audit, install, configure, and update CMS extensions, plugins, or modules; identify conflicts and elevate to the Web Operations Manager as needed. Manage user accounts, roles, and permissions within the CMS ; onboard and offboard team members and contributors. Coordinate CMS core, theme, and extension updates in collaboration with the Web Operations Manager, validating on a staging environment before pushing to production. Content Structure & Publishing Build and maintain pages, posts, and content templates following clear information architecture principles. Manage site navigation, menu structures, page hierarchy, and internal linking. Oversee the media library, enforcing naming conventions, file optimization standards, and accessibility compliance. Establish and maintain content publishing workflows, ensuring timely, accurate, and on-brand content across the division. Stores & Bookstore Digital Operations Serve as the CMS point of contact for Campus Enterprises Stores, including the NC State Bookstore and affiliated retail properties, supporting the management of their web presence within the division’s CMS platform. Assist in the administration and content management of the Stores online web store, coordinating with Stores business stakeholders on product content, promotional pages, seasonal updates, and storefront configurations within the CMS environment. Maintain CMS templates, page structures, and publishing workflows specific to Stores properties, ensuring they reflect current inventory priorities, promotions, and operational needs. Coordinate with the Stores team to ensure the CMS environment supports e‑commerce content requirements, including product categorization pages, promotional landing pages, and integration touchpoints with the Stores commerce platform. Brand Alignment & Design Standards Ensure all web content published across Campus Enterprises properties adheres to established design standards, including approved typography, color systems, imagery guidelines, and layout conventions. Partner with the Campus Enterprises Marketing team to align web content, campaign pages, and digital communications with current brand direction and marketing priorities. Coordinate with NC State University Marketing and Communications to ensure Campus Enterprises web properties maintain compliance with university-wide brand standards, including proper use of the NC State identity system. Serve as a quality control checkpoint for design consistency across all CMS –managed pages, flagging deviations from brand standards and working with content contributors to remediate them. SEO & Metadata Management Own on‑page SEO configuration: titles, meta descriptions, schema markup, and social sharing metadata. Manage URL structure, redirects, and permalink hygiene across all properties. Produce regular SEO performance reports and translate findings into content or structural improvements. Forms, CTAs & Conversion Elements Build and manage web forms using the division’s form toolset. Connect forms to CRM or email platforms and ensure data flows are functioning correctly. Manage calls‑to‑action, popups, and lead capture elements across the site. Quality & Accessibility Conduct routine broken link checks, media audits, and content quality reviews. Ensure newly published content meets WCAG 2.1 AA standards within the CMS environment. Flag performance issues to the Web Operations Manager with clear, documented detail. Scope Boundary: What This Role Does NOT Own This role does not manage DNS , SSL certificates, server configuration, Azure hosting environments, deployment pipelines, or any function requiring access outside of the CMS dashboard. Those responsibilities are held by the Web Operations Manager. Other Responsibilities Model the Division’s mission and values, and foster a positive, cohesive workplace and congeniality among co-workers. Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture. Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols. Perform other duties as assigned to ensure Campus Enterprises’ business needs are met. Qualifications Minimum Education and Experience Bachelor’s Degree and 2 years of relevant experience Other Required Qualifications Hands‑on administration experience with an enterprise‑grade CMS (e.g., WordPress, Drupal, Sitecore, or equivalent); platform management, not just content entry. Familiarity with CMS templating systems and page layout tools. Insight of institutional brand systems and ability to apply design standards consistently across a multi‑property web environment. Working knowledge of on‑page SEO principles and metadata management, including knowledge of CMS extension or plugin ecosystems: SEO , forms, redirects, caching. Understanding of CMS user roles and permission structures. Strong organizational skills to manage multiple web properties and workflows simultaneously. Ability to communicate clearly with both technical (IT) and non‑technical (content and marketing) stakeholders. Preferred Qualifications Experience working within staging and production CMS workflows. Familiarity with GA4 or equivalent analytics tools for content performance reporting. Basic HTML / CSS for minor content formatting corrections within the CMS . Experience with accessibility auditing tools ( WAVE , axe, or equivalent). Experience supporting e‑commerce or retail web content in a CMS environment. Exposure to more than one CMS platform; platform adaptability is valued. Required License(s) or Certification(s) N/A Valid NC Driver's License required Valid NC Driver's License required No Commercial Driver's License required Commercial Driver's License required No Recruitment Dates and Special Instructions Job Open Date Job Open Date 07/31/2026 Position Number Position Number 00111404 Position Type Position Type EPS/SAAO Full Time Equivalent (FTE) (1.0 = 40 hours/week) Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0 Appointment Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather Mandatory Designation - Emergency Events Mandatory Designation - Emergency Events Non Mandatory - Emergency Event Department ID EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Supplemental Questions Required fields are indicated with an asterisk (*). * How did you learn of this opportunity? NCSU Website Monster.com Indeed.com Other Online Job Board (Identify job board in question #2 below) Craigslist Social Media (Twitter, LinkedIn, Facebook, Other) Carolina Job Finder/Employment Guide NC Works Dress for Success Job Fair (Identify job fair in question #2 below) Technical/Trade School Program (Identify program in question #2 below) Direct contact from NCSU Representative (Identify person in question #2 below) NCSU employee referral Other (Identify in question #2 below) If you learned about this vacancy from "other source" or "other website", please provide the source. (Open Ended Question) * Share an example of how you managed multiple content projects at once. How did you stay organized, balance competing priorities, and ensure the final content met quality and compliance standards? (Open Ended Question) * Describe your approach to writing and editing digital content. How do you ensure your writing is clear, accurate, accessible, and aligned with an organization’s brand and audience needs? (Open Ended Question) Required Documents Resume Cover Letter Contact Information for References Optional Documents NC STATE UNIVERSITY RALEIGH, NC 27695 PHONE: View phone number on click.appcast.io #J-18808-Ljbffr