Day Shipping and Receiving Operations Lead - Cleveland, OH

Day Shipping and Receiving Operations Lead Position Summary: The Day Shipping and Receiving Operations Lead will ensure next-day orders are staged, inspected, secured, and ready for the night loading crew while supporting accurate inventory, safe shipping and receiving, will call operations, and Dispatch. Primary deliverable: The night crew begins its shift with tomorrow's work ready, clearly organized, and with known issues already identified and communicated. Order Preparation and Staging Pull bulk items required for next-day orders. Stage completed orders in designated areas for the night loading crew. Verify staged orders are organized, clearly identified, and ready for loading. Identify missing or incomplete items before orders are turned over to the night crew. Prioritize staging based on next-day route and departure requirements. Will Call Operations Manage the will call window for customer pickups and returns. Verify customer and order information before releasing equipment. Ensure returned items are properly received and directed to the appropriate processing area. Communicate will call issues, shortages, damages, or discrepancies to the appropriate department. Inventory and Quality Control Work with Inventory to investigate and correct inventory count discrepancies. Inspect items being staged to ensure they are clean, complete, undamaged, and fit for delivery. Remove damaged or unacceptable equipment from the delivery process and report it appropriately. Help identify recurring inventory shortages or quality issues that could impact upcoming orders. Skid and Load Readiness Inspect completed skids before they are released for loading. Verify skids are properly wrapped, secured, labeled, and safe for transit. Confirm items are stacked in a manner that minimizes the risk of damage during transportation. Flag unsafe, unstable, overweight, or improperly prepared skids for correction before loading. Shipping and Receiving Load and unload inbound and outbound carriers. Load and unload Transfer trailers Verify incoming and outgoing shipments against available shipping documentation. Identify and report shortages, overages, or damaged freight. Ensure received freight is moved to the proper staging or storage location. Maintain an organized shipping and receiving area so docks remain accessible and safe. Dispatch and Transportation Support Assist Dispatch with operational needs throughout the day. Help locate products, orders, skids, or equipment needed for upcoming routes. Communicate order-readiness issues that could affect scheduled departures. Assist with last-minute order changes, additions, pickups, or transportation needs. Coordinate with Dispatch and the night loading crew to ensure priority routes are ready on time. Serve as the primary daytime point of contact for shipping and receiving activity. Coordinate priorities between Warehouse, Inventory, Dispatch, and the night loading team. Monitor next-day order readiness throughout the shift rather than waiting until the end of the day. Escalate shortages, damaged inventory, incomplete orders, or other issues that could affect next-day service. Maintain clean, organized, and safe staging, dock, and will call areas. Provide a clear handoff to the night loading crew, including what is ready, what is still outstanding, and any known problems requiring follow-up. Uphold and embody the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART). Perform additional duties as required. End of Shift Handoff Before leaving, the Day Lead should communicate what is complete, what remains outstanding, shortages or quality concerns, priority routes, and any issues requiring follow-up by the night loading crew or Dispatch. Qualifications: 3+ years of warehouse shipping, receiving, or logistics experience. Prior experience leading a small team or acting as a shift lead preferred. Strong working knowledge of inventory control systems, load sheets, and freight handling. Ability to operate forklifts/tow motors safely and train others on proper usage. High school diploma or equivalent required. Compensation, Benefits, and Perks: Pay: $22 per hour Health, dental, vision, and 401(k) eligibility after 60 days. 96 hours PTO annually (prorated based on hire date). Team member rental discounts and referral program. #J-18808-Ljbffr Event Source