Account Manager

Job Description

Job Description

Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

Why Work Here?

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our values guide everything we do:

We Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open-Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People - That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow’s supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.

We Are Looking For

The Account Manager will thrive in a fast-paced environment. The successful candidate must be comfortable making outgoing calls, qualifying prospects, following up on leads, and closing sales.

What You'll Do (Responsibilities)

• Receive and process quotes, orders, pricing, availability, shipping costs, etc.
• Communicate with customers and process RFQs, POs, Returns, order follow-ups
• Negotiate prices with customers for potential orders
• Effectively communicate with internal departments
• Work closely with outside sales team including quoting, reports and product availability
• Recommend products and services that best fit customer needs
• Review and accurately enter Purchase Orders (Contracts) to ensure customer’s Terms & Conditions, Quality and Customer Specific Requirements
• Be cooperative, positive, and respectful with customers, supervisors, and co-workers
• Pursues open non-conforming submittals for disposition with customer
• Capable of negotiating discounts with customer in order to complete the sale
• Responsible for maintaining export licensing with international customers
• Understanding of product both import/export and working with customs brokers
• Completely read and review purchase orders accurately, comparing information on the purchase order to the quotations to validate order specifics and transfer accurately the full details to sales orders in a timely manner
• Perform other duties as assigned

What You Bring (Qualifications & Skills):

• High School Diploma required; Bachelor’s Degree preferred
• 2-3 years of inside sales experience in the aerospace industry is preferred
• Proficiency in Quantum is a plus
• Proficiency in Microsoft Office
• Track record of achievement
• Ability to multi-task, prioritize and manage time effectively
• Accurate Data Entry, attention to detail
• Goal-oriented
• Strong Verbal and written competencies
• Ability to work within a team, influencing others
• Strong Work Ethic
• Ability to handle confidential matters
• Ability to work in a fast-paced, deadline-oriented environment
• Team player and ability to motivate the team members
• Excellent verbal & written communication skills

Special Requirements:

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR 

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.