Customer Education & Learning Experience Designer

Job Description

Job Description

About CubX

CubX is a modern Managed Service Provider (MSP) transforming how businesses experience technology.

We believe IT should be simple, secure, and enjoyable—not confusing or intimidating. Through automation, thoughtful design, and world-class customer experiences, we're changing what businesses expect from their technology partner.

As we continue building the future of our platform and services, we're looking for someone who can redefine how customers learn.

If you're passionate about education, design, storytelling, and making complex technology easy to understand, we'd love to meet you.

Why CubX?

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:

• Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
• Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
• Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.

Want to see what what It’s really like to work at CubX?

What It’s Really Like to Work at CubX (Inside Our Team)

About the Role

We're looking for a Customer Education & Learning Experience Designer to create one of the best customer education programs in the MSP industry.

This is far more than a documentation role.

You'll own how customers learn everything from Microsoft 365 and cybersecurity best practices to AI tools, CubX products, and everyday technology workflows.

You'll partner with engineers, designers, leadership, and support teams to transform technical knowledge into engaging, polished learning experiences that customers actually enjoy using.

Your work will directly improve customer adoption, reduce support requests, accelerate onboarding, and become a core part of the CubX experience.

What You'll Create

You'll build a modern education ecosystem including:

• Professional product walkthrough videos
• Customer onboarding courses
• Interactive learning paths
• Help center articles and knowledge base content
• In-app guidance and tutorials
• Product documentation
• AI-assisted training experiences
• Visual graphics and illustrations
• Customer success playbooks
• Internal employee onboarding and training
• Feature release education
• Security awareness content
• Microsoft 365 adoption guides

Your mission is simple:

Make technology feel effortless.

What You'll Do

• Design exceptional learning experiences for end users
• Plan, script, record, and edit professional training videos
• Create graphics, diagrams, and visual explainers
• Build structured onboarding journeys for new customers
• Develop learning paths based on different user roles
• Interview engineers and subject matter experts
• Translate complex technical concepts into everyday language
• Maintain and expand our customer knowledge base
• Improve adoption of Microsoft 365, AI, cybersecurity, and CubX services
• Analyze customer feedback and improve educational content over time
• Help shape the voice and personality of the CubX brand
• Build scalable education systems that grow with the company

Tools You'll Likely Use

• Microsoft 365
• ChatGPT & Microsoft Copilot
• Figma
• Canva
• Adobe Creative Suite
• Camtasia
• Premiere Pro
• DaVinci Resolve
• Synthesia
• Loom
• Notion
• SharePoint
• Screen Studio
• Articulate Rise (or similar)
• CubX Platform

Success in Your First Year

Within your first year, you'll have:

• Built CubX University
• Created a modern customer learning center
• Produced 100+ professional training videos
• Standardized onboarding for every CubX client
• Built learning paths for every CubX product and service
• Reduced common support requests through better education
• Increased customer adoption of Microsoft 365, AI, and security features
• Created an internal employee training program that scales with company growth
• Established CubX as an industry leader in customer education

Why This Role Matters

At CubX, we believe great support starts long before someone opens a ticket.

The best customer experiences happen when people feel confident using technology from day one.

You'll help shape how thousands of users learn, work, and succeed with technology while building a customer education program that becomes a competitive advantage for CubX.

Your work will influence nearly every customer who interacts with our company.

Requirements

What We're Looking ForRequired

• Experience creating instructional videos or educational content
• Strong visual design skills and experience creating visual designs, graphics, diagrams, or other visual explainers
• Experience creating graphics using Figma, Canva, Adobe Creative Suite, or similar tools
• Experience writing documentation, SOPs, or knowledge base articles
• Experience interviewing and communicating with technical subject matter experts
• Eligible to work in the United States

Preferred

• Experience as an Instructional Designer, Learning Experience Designer, Technical Trainer, or Customer Education Specialist
• Experience building SaaS or software education programs
• Experience with customer onboarding or product adoption programs
• Experience with motion graphics or animation
• Experience with video editing software such as Premiere Pro, Camtasia, Final Cut Pro, DaVinci Resolve, or similar tools
• Familiarity with Microsoft 365
• Experience with AI tools such as ChatGPT, Microsoft Copilot, Claude, or Gemini
• Experience with Learning Management Systems (LMS)
• Basic understanding of cloud technology, cybersecurity, or IT

Benefits

Compensation & Benefits

• Health benefits
• Paid time off
• Opportunities for professional development and certifications
• Modern office environment
• High-impact role with significant ownership
• Work alongside a fast-growing, technology-focused leadership team
• Competitive salary of $55,000–$75,000 USD
• Paid time off and company holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• On-site gym for employee wellness
• Modern, collaborative office environment
• Ongoing training and professional development
• Opportunity to work with cutting-edge technology
• Team events and employee appreciation initiatives
• Strong company culture focused on innovation and teamwork