Senior Event Services Manager

Company Description A treasured and historic landmark reborn, Commodore Perry Estate, Auberge Collection occupies a unique niche in the Austin hospitality market. Designed by Ken Fulk and set on a 10-acre estate in the Hyde Park neighborhood of Austin, the property is the first luxury hotel & social members club of its kind in the city, blending intimacy and character with heritage and the independent spirit of Austin. Boasting 54 spacious rooms and suites, including a collection of five signature suites, the hotel offers a residential-style experience brimming with charm. Amenities include a dramatic 50-foot oval swimming pool, a state-of-the-art fitness studio, and distinct dining and drinking venues, including Lutie’s Garden Restaurant, the Estate’s signature restaurant. Expansive indoor and outdoor event space includes the picture-perfect Chapel with over 1,600 square feet of indoor space and 3,000 square feet of outdoor space. Commodore Perry Estate offers an authentic Austin provenance that invites guests to dine and celebrate in contemporary style. For more information: auberge.com/commodore-perry Follow Commodore Perry Estate on Facebook and Instagram @CommodorePerryAuberge Job Description Join our team as a Senior Event Service Manager and become one of the authors of our story. As the Senior Event Service Manager, you will be responsible for functioning as the guest liaison with the hotel operations team to execute successful events by detailing group and events sales bookings that maximize revenues and create up-sell opportunities. KEY RESPONSIBILITIES Serve as the liaison between our clients and Commodore Perry Estate delivering a luxury guest experience grounded in heartfelt service Complete, review, and distribute Banquet Event Orders (BEOs) and Resumes for all assigned groups including all group business and catering events as needed.. Offer upgrade options to the guest, collect the contracted deposit(s) and obtain their client’s signature(s) on the BEOs. Communicate group details and changes to all hotel departments. Communicate the client’s needs and activities to ensure customer’s expectations are met ensuring a flawless client experience from start to finish. In collaboration with the GM, DOC and DOS, conduct pre-convention meetings with guest and hotel staff as needed, to ensure each event is positioned to meet the guest’s expectations, and post-convention meetings to gather feedback to recognize key associates, understand where improvements might be needed, and to inform the guest that they will be receiving a satisfaction survey. Monitor guest room block and blocked event space to ensure the group is meeting their contractual obligations. In conjunction with the Group Reservations Coordinator, initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms. Communicate with the guest if there is a risk of attrition charges due to low pickup. Oversee and administer the payment process, in conjunction with finance, to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to guests’ payment as stipulated in the sales contract. Maintain booking activities in Delphi to include documenting accurate communication between the guest, hotel staff, and the accounting department. Assist the Director of Sales and Director of Catering with sales duties as needed including but not limited to site tours, selling catering events, etc. In conjunction with the Group Reservation Coordinator, ensure group clients can make reservations and count on the hotel for accurate and timely billing by completing the following tasks: build group masters in the brand system, set up billing and routing in the brand system, follow up with client on rooming lists and enter the names in the PMS, submit commission payments through the brand commission processing system, review group no shows and work with the front office to determine appropriate next steps, review VIP group reservations and confirm they are blocked in the correct room types. Active participation in BEO and Resume meetings, creating excitement around the upcoming groups and providing clarification on all questions Greet all clients upon arrival and make appropriate introductions to the Banquet Manager or Captain in charge of their event. Check on groups during meal functions and transitions across property and see the group off with a fond farewell. Foster a strong relationship with the operations teams Any and all other duties as required Qualifications Minimum two (2) years of Event Sales experience or two (2) years in hotel Event Services, Banquet, Group Sales or an equivalent combination of education and experience. PREFERRED QUALIFICATIONS Prior experience with the Group, and/or Social Event market segments Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major Experience at a luxury hospitality property Knowledge of Delphi and Opera or similar operating systems Additional Information About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. For more information, please visit 4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr Commodore Perry Estate