Medical Office Specialist (Conroe)

Medical Office Specialist (Conroe)

Join our healthcare team as a Medical Office Specialist where you'll serve as the vital first point of contact for our patients while ensuring smooth daily operations of our medical practice. In this role, you'll combine exceptional customer service skills with efficient administrative abilities to create a welcoming and well-organized patient experience.

Position Overview

As our Medical Office Specialist, you'll be responsible for all front office functions including patient relations, appointment coordination, telephone communication, patient registration, check-in and check-out functions.

Schedule

Standard hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., offering a stable work-life balance with no evenings or weekends.

Essential Duties and Responsibilities

• Building positive relationships with patients and providers through clear, compassionate communication
• Managing the appointment system by scheduling, canceling, and rescheduling patient visits efficiently
• Conducting proactive appointment reminders and pre-visit planning to ensure patients are prepared
• Handling telephone communications professionally, routing calls appropriately and ensuring timely follow-up
• Executing a smooth check-in process by verifying and updating patient information in our Patient Management system
• Performing thorough insurance verification and connecting eligible patients with our financial counselor for Sliding Fee Discount programs
• Facilitating a seamless check-out experience and coordinating follow-up appointments
• Managing document needs through efficient copying and faxing services
• Processing payments accurately, including collecting co-pays and handling credit card authorizations

Qualifications

High School diploma or GED required. Bilingual proficiency in English and Spanish required.

Location

This position is based at our Conroe, Texas facility (77304) and is an on-site role.

Join our team and make a difference in patients' healthcare experience every day!

Lone Star Family Health Center