Client Rep-Account Manager

Job Type

Full-time

Description

EXHIBIT A

Job Description

Job Title: Client Representative-Account Manager

Reports To: VP of Sales

FLSA Status: Exempt

Department: Sales

Summary: Responsible for supporting the Company's sales goals through professional sales techniques and good customer service. Maintains quality relations with existing accounts and provides sales and marketing coverage by performing the following duties.

Responsibilities include the following:

1. Develops maximum sales potential out of assigned Territory through competitive sales techniques and knowledge of the Company's products and services as well as the competition's strengths/weaknesses.
2. Builds and maintains quality relations with existing assigned accounts, and increases account base and volume of sales consistently.
3. Contacts customers via telephone, correspondence, or in person by traveling as frequently as necessary to meet and surpass profitable sales goals for the Company.
4. Reevaluates work on an ongoing basis to increase market share.
5. Assesses the quality of offerings and develops opinion reports on strategies to increase the Company's market share.
6. Creates customized proposals to meet specific customer requirements efficiently.
7. Stays abreast of market conditions regarding products, product updates, service offerings, and new technologies through available resources.
8. Utilizes Company leads to expand current customer base and follows up on all leads promptly.
9. Maintains updated, organized files on all accounts in assigned Territory.
10. Completes and submits sales reports each week on account activity, outstanding proposals, proposals secured, and proposals lost with complete documentation.
11. Provides information and follows up with customers as requested.
12. Performs other related duties as assigned.

Requirements

Essential duties include the following:

Make job contacts working from assigned sales call forms. Call existing clients to determine interest, provide general information, and set up appointments.

Inspect the site, review customer ideas and design alternatives, discuss budget considerations, and define objectives. Identify areas of possible needs for the client

Modify plans as appropriate to meet customer desires and finalize sales agreements.

Make follow-up contacts with customers to ensure satisfaction.

Sell projects following predetermined sales goal

Produce new leads from cold and warm call opportunities.

Work to build strong client relationships- turn one-time customers into returning customers

Follow up on projects and any questions regarding job turnout with the construction supervisor, crew foreman, and designer

Attend job production meetings and coordinate the schedule board with the Construction Supervisor

Measure new properties, write up contract/estimate, and present to the client. Complete the sale through defined SOP, write up, and process work orders. Complete all aspects of the sale from start to finish.

Troubleshoot problems in the field. Make suggestions and adjustments with the supervisor/foreman as needed

Plan, create, and administer watering maps and watering schedules for commercial and multi-family accounts

Meet with the construction supervisor to explain the job and anything that might need special attention

Meet the construction supervisor and foreman on-site to discuss or lay out the job

Introduce the construction supervisor and foreman to the client when possible

Advise clients on the status of their job. Let them know you will be back to check the progress of the job

Confirm in writing all agreements, change orders, decisions, assignments, and follow-up

Attend multi-family and commercial meetings and walkthroughs. 

Client Representative understands that these may take place outside of regular working hours and on weekends.

Complete site inspections of multi-family, commercial, and residential accounts for enhancement sales

Make a final check of the job with a focus on "attention to detail." Try to make this inspection as the crew is finishing the job so any last-minute details can be corrected while the crew is on-site

Snow plowing and deicing management to include but not limited to:

Assist in snow removal operations and be available to assist the team at any time.

Monitoring weather conditions and advise clients on the need for deicers or additional snow services as weather conditions dictate 

Client representatives will have many sales opportunities and the need to be off-site. It is understood that client representatives shall maintain regular office hours as set forth by management. Sales Staff 8:00-5:00 *Winter hours 1 hour less start or stop time, not both

Skills/Competencies:

Excellent Oral and Written Communication Skills 

Customer Relations

Customer Service

Diplomacy

Math Skills

Negotiations

Professionalism

Presentation

Closing Techniques

Excellent Organizational/Time Management Skills 

Sales and Growth-oriented

Practical problem-solving skills, ability to handle adversity

Energetic self-starter and demonstrates initiative 

Education/Experience:

Bachelor's Degree required plus three to five years of related experience and training; or equivalent combination of education and experience.

Account management experience is required in the landscaping industry-related position

Horticultural knowledge and experience preferred

A pre-employment drug test is required after the offer of employment.

Must be able to communicate in English, including reading and writing, (Bilingual Spanish a plus)

Demonstrated proficiency in Microsoft Office and computer skills are required

Certifications/Licenses:

Valid Driver's License - Must meet insurance underwriting requirements 

I acknowledge receipt of the Outside Sales Client Representative Job Description. I will review it, should I have any questions or need clarification, I will reach out to my immediate supervisor or Human Resources.

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Print Employee Name Date

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Signature

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Supervisor Signature Date

Salary Description

Annual salary + commission