Senior Professional Services Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum's EHR Services represents one of the fastest growing practices within Optum Insight's Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you'll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment. Optum needs a strong Technical Project Manager with hands‑on integration (interfaces and conversions) experience to play a crucial role in ensuring the successful execution of EHR Services implementation projects. You will be pivotal in effectively managing integration project teams working in conjunction with other project leaders for large projects, and in owning and running integration specific projects. Your expertise in project management methodologies and hands‑on experience with interface and conversion implementations will be vital in coaching, mentoring, and overseeing the completion of tasks. Solid candidates for this role will be able to demonstrate self‑motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: Provide subject matter expertise in Epic Healthy Planet, including system design, build, testing, and implementation Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution Lead multiple small to medium‑scale Epic upgrade initiatives and workflow enhancements through all project phases Lead design and validation sessions, ensuring thorough documentation, follow‑up, and issue escalation Maintain system documentation, including design specifications and build records Monitor production applications and respond to incidents, including participation in 24/7 on‑call support as needed Execute all phases of testing, including unit, system, and integrated testing for EpicCare Ambulatory workflows Analyze workflows, data collection, reporting needs, and technical issues to support solution development Collaborate with training teams to develop and maintain application‑specific training materials Translate business requirements into functional specifications; manage system updates, enhancements, and release testing Ensure compliance with organizational standards for system configuration and change control Build and maintain strong relationships with end users, stakeholders, and business partners Facilitate communication across teams from requirements gathering through implementation Troubleshoot and resolve application issues, escalating complex problems as appropriate Maintain deep knowledge of Epic functionality and operational workflows You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Active Epic certification in Healthy Planet and at least one additional application (i.e., Preferred applications: Ambulatory, Care Everywhere, EpicCare Link or MyChart) 5+ years of experience in the healthcare industry 4+ years of experience with Epic implementation and/or support 3+ years of direct client‑facing experience with healthcare domain knowledge such as clinical documentation workflows, patient portals, encounter closure, and patient flow management Must be willing/able to travel approximately 25% of the time as business needs dictate Preferred Qualifications: Team management and mentoring experience, both formal and informal Experience in department build and implementation of Community Connect locations Experience with Refuel implementations Proficiency with Excel, Visio, PowerPoint and SharePoint Proven ability to lead cross‑functional teams through clear, effective communication and strategic collaboration Key Competencies: Time Management & Prioritization. Demonstrates exceptional time management, organizational, and prioritization skills, with a proven ability to manage multiple concurrent responsibilities in fast‑paced, dynamic environments Epic EMR Expertise. Possesses in‑depth knowledge of Epic systems, including comprehensive experience across the full implementation life cycle of Epic's suite of applications Collaborative Leadership. Exhibits a consultative and collaborative leadership style, with a strong track record of aligning cross‑functional teams and driving results through shared goals and strategic execution Relationship Building & Team Motivation. Effectively cultivates and maintains strong internal relationships, inspiring and motivating team members through consultative engagement and influential communication Strategic Influence & Cross‑Functional Collaboration. Demonstrates the ability to build strategic partnerships and influence stakeholders across organizational boundaries. Collaborates across teams, departments, and business units to drive solution standardization, promote reusability, and address complex business challenges All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full‑time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr