Quality Assurance Analyst

Job Description

Quality Assurance Analyst

Location: Charlotte, NC (4 days onsite; 1 day remote)

Duration: long-term contract

Compensation Range: $40-50/hr

Deadline-to-Apply: Friday, October 2nd

Job Summary

The Integration Technologies department at our client company provides test pattern-based integration and end-to-end testing for all major cross-functional portfolio projects as well as SDIT technology domains. Teams within this department support external and internal development partners for all portfolio testing needs.

As a Quality Assurance (QA) Analyst o­­n the Business Support Systems testing team, this person will be responsible for developing and executing formal test plans to ensure the delivery of quality software applications. This role will be involved in test planning, writing test cases/scripts, test case automation, test execution and defect triage. Additionally, this role will work on projects of moderate to high complexity within one or more development environments. This person will work on multiple programs/systems as a project team member and will be considered a subject matter expert for a single program/system.

Responsibilities

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• Perform end-to-end integration testing across multiple applications, APIs, databases, middleware platforms, and web services supporting our client's customer ordering and account management systems
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• Analyze business requirements and user stories to develop comprehensive test plans, test cases, and testing strategies for new product enhancements and releases
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• Execute functional, integration, and user acceptance testing (UAT) to validate customer-facing experiences and business workflows before deployment to production
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• Validate customer ordering journeys, including service upgrades, downgrades, account changes, billing-related transactions, and digital customer experiences
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• Investigate and troubleshoot defects by analyzing API requests/responses, reviewing application behavior, and examining underlying system integrations
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• Log, track, prioritize, and participate in defect triage activities while partnering closely with development teams to ensure timely resolution
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• Perform data validation using SQL queries and backend systems to verify transaction accuracy and system functionality
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• Collaborate with Product Owners, Developers, Business Analysts, and cross-functional teams to understand requirements, identify risks, and ensure quality throughout the SDLC
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• Identify edge cases, integration gaps, and customer-impacting issues by applying strong analytical and critical thinking skills
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• Communicate testing status, risks, and quality metrics to project stakeholders throughout the testing lifecycle
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• Support and troubleshoot automated test execution and contribute to test automation initiatives where applicable
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Qualifications

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• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent work experience
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• Solid understanding of Quality Assurance methodologies, testing processes, and Agile/Scrum delivery practices
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• Hands-on experience testing web-based applications, APIs, and backend databases using SQL
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• Strong knowledge of Software Development Life Cycle (SDLC) principles and testing best practices
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• Experience with testing and troubleshooting tools such as Postman, SOAP UI, Splunk, JIRA, ALM Octane, or similar platforms
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• Ability to develop test plans, execute test strategies, and effectively manage defects through resolution
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• Experience supporting or developing automated test solutions
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• Proficient in Microsoft Office applications (Word, Excel, Outlook)
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• Excellent verbal and written communication skills, with the ability to collaborate effectively with Product Owners, Developers, and cross-functional teams
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• Self-motivated, detail-oriented, and capable of thriving in a fast-paced, highly collaborative environment
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Preferred Qualifications

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• Experience with test automation frameworks, particularly Java and Selenium
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• Exposure to AI-powered testing tools, automation solutions, or emerging AI technologies within the software development lifecycle
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• Prior experience in the telecommunications, cable, media, or subscription services industries
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• Familiarity with complex enterprise environments that support customer ordering, account management, billing, or digital self-service platforms
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Why Join Us?

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• Medical, Dental, & Vision Plans
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• Relationship Driven Process to Find Your Best Fit
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• 6 Paid Holidays
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• Regular Meetings to Ensure Quality in Your Engagement
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How to Apply:

Interested candidates can apply directly through this posting with a single click. A Brooksource recruiter will follow up to discuss the opportunity and next steps.

About Us:

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs.

We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.

Brooksource is a top consulting and professional services provider specializing in IT and Engineering solutions for Fortune 500 companies and the public sector. It utilizes a national network of over 25,000 consultants, local and national delivery engines, as well as strategic partnerships with industry-leading technology providers to support its customers’ high-impact initiatives.

EEO Statement:

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.