Customer Service Coordinator - Onsite

Job Description

Job Description

Description:

We are seeking a Customer Service Coordinator who is organized, detail-oriented, and able to multi-task. The ideal candidate must work well independently as well as in a team setting and be comfortable in a fast-paced environment. The ideal candidate will be highly attentive to detail and have excellent organizational and communication skills.  

We offer a supportive and friendly work atmosphere, competitive wages and a comprehensive benefits package.

If you’re ready to be part of a dynamic team, apply now and start your career with us today!

Full Time, Tuesday – Saturday 7:00 am – 3:30 pm

Hourly Rate: $18 - $22 per hour based upon experience

Responsibilities  

As Customer Service Coordinator, provide support to customers after their furniture purchase, ensuring resolution of service issues. This role focuses on communication, coordination, and problem-solving to maintain high customer satisfaction:

· Serve as the primary point of contact for customers after purchase

· Handle service concerns such as damages, missing items, or warranty questions

· Process exchanges, repairs, replacements, and refunds according to company policy

· Communicate clearly and empathetically with customers to resolve concerns

· Escalate complex issues when appropriate

· Maintain knowledge of company policies, products, and service procedures 

Qualifications
We are looking for a Customer Service Coordinator who is organized, detail-oriented, and able to multi-task. The ideal candidate must work well independently as well as in a team setting and be comfortable in a fast-paced environment.

· Customer service experience preferred (retail or call-center experience a plus)

· Strong problem-solving and communication skills

· Ability to remain calm and professional in difficult situations

· Proficient computer systems, order management, and CRM tools

· Ability to multitask and manage multiple cases at once

Benefits
Boston Interiors offers an exceptional environment in which to cultivate and expand your professional talents and a well-balanced, competitive compensation package for employees and their families including:

• Paid Vacation
• Health, Dental, Vision and Disability Insurance
• Employee Assistance Program
• Employee Discounts
• 401K Retirement Plan
• Tuition Reimbursement
• Direct Deposit

About the company
For over 40 years, Boston Interiors has been named Top 100 Furniture Retailer nationwide. Our customers’ loyalty is matched by our team’s dedication and commitment to building relationships and a partnership by bringing their dream space to life. Quality built products, many sourced locally, made by sustainable, ecofriendly companies, has helped to create an excellent reputation as a leading specialty home furnishing retailer in the New England market.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.