IT/OT Technical Analyst (DeSoto, KS)

Job Overview IT/OT Business Analyst in our Global Animal Health Manufacturing IT division. The role focuses on delivering technology solutions that support manufacturing and laboratory operations, ensuring compliance with regulatory, safety, cybersecurity, and business continuity requirements. Responsibilities Plan, monitor, organize, and oversee IT/OT projects. Support and configure software and hardware to meet operational and compliance requirements. Ensure implemented manufacturing and lab solutions align with GAHM IT standards and strategy. Facilitate user‑centric outcomes in daily operations, projects, and product teams, including training and communication on system use. Develop domain expertise in key Manufacturing and Quality business processes, systems, and data. Apply standard systems life cycle and other IT processes/methods to deliver process integration solutions. Ensure operational stability, maintenance, performance, and compliance of products or applications in production. Act as site Data Steward, maintaining all manufacturing and lab systems in the site Configuration Management Database (CMDB). Qualifications Education: High School Diploma/GED required. Required Experience Minimum 3 years of progressive experience in Information and/or Operational Technology. Knowledge of IT Service Management (ITSM) processes including Incident, Problem, Change, and Configuration Management. Ability to adapt to rapidly changing technology and apply it to business needs. Strong business acumen and rapport with peers and executives. Organizational savvy; leveraging peer network to navigate hierarchies. Proficiency at managing relationships across expertise, geography, and culture. Open and receptive to listening, discerning pain points, embracing new ideas, and fostering collaboration. Interest in modernization or digitization initiatives on Manufacturing Shop Floor with emerging technologies such as IoT. Interest in integration and management of Manufacturing Systems in a biopharma environment. Preferred Experience and Skills Project management experience. Situational analysis and decision‑making abilities. Ability to engage with equipment vendors and third‑party solution integrators. Experience with Systems Development Lifecycle Methodology (SDLC). Experience implementing solutions in GxP regulated environments. Understanding of IT concepts such as computer networking, VLANs, and firewall rules. Understanding of OT concepts such as historians, MES, SCADA, PLCs, and the Purdue Model. Professional, Communication & Leadership Competencies Problem‑Solving & Analytical Thinking: Diagnose complex issues and devise effective solutions. Communication: Strong verbal and written skills to convey technical concepts to non‑technical stakeholders. Collaboration & Teamwork: Work effectively within cross‑functional teams. Attention to Detail: Ensure data accuracy and compliance. Adaptability & Continuous Learning: Learn new technologies and stay updated on industry trends. Customer Focus: Understand user needs and enhance productivity. Proactive & Self‑Driven: Identify improvement opportunities and develop solutions. Salary $87,300.00 – $137,400.00 per year. Successful candidates may be eligible for annual bonus and long‑term incentive, if applicable. Benefits Medical, dental, vision, and other healthcare insurance for employee and family. Retirement benefits, including 401(k). Paid holidays, vacation, compassionate, and sick days. Equal Employment Opportunity As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. Location San Francisco, California – San Francisco Residents Only. Apply Apply through jobs.merck.com. #J-18808-Ljbffr MSD Malaysia