In-Office Customer Care Representative

Responsibilities Professionally and promptly handle requests by contacting the Homeowner after reviewing provided documentation, homesite and case history to ensure familiarity with the matter. Use remote assistance tools to patiently guide Homeowners through troubleshooting, investigative and resolution steps. Share guidance on warranty coverage, out-of-warranty items, and self-help solutions. Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology to ensure thorough case documentation. Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners for further action. Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly, and proactive support. Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards. Process back charges and EPOs to ensure prompt payment of Trade Partners as needed. Proactively remedy any trade partner scheduling, communication, or payment related issues. Perform additional duties as assigned to support the overall success of the division. Qualifications Minimum High School or GED required. Excellent verbal and written communication skills. Prior customer service experience required, preferably with a homebuilder. Must possess good organizational and time-management skills, and understand technical aspects of residential construction. Able to analyze problems, determine solutions, and produce desired outcome. Intermediate to advanced PC skills (Microsoft Word and Excel). Must possess professional attitude to represent company in a positive manner. Physical & Site Presence Requirements This is a primarily sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position. This is not a comprehensive listing of all job duties and may change at any time with or without notice. Benefits Base hourly compensation is expected to range from $33.80 to $38.00, subject to adjustment based on qualifications, geographic differentials, and operational considerations. Eligible for bonuses. Eligible for commissions. Eligible for described benefits listed in Company Policy. Information is subject to modification. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. #J-18808-Ljbffr Lennar USA