Hotel Front Desk Agent

Position Summary Pulse Hospitality seeking a Hotel Front Desk Agent to deliver an exceptional, guest-centric experience from arrival to departure. This is a part-time role. The ideal candidate brings hotel front desk experience , strong communication skills, and a passion for creating smooth check-ins, helpful service, and memorable stays. What You’ll Do Welcome guests warmly and check them in/out accurately, following hotel and brand standards Provide information and resolve guest requests with a calm, professional approach Answer phones and respond to guest inquiries, coordinating with housekeeping, maintenance, and other departments as needed Handle reservations, changes, and cancellations while maintaining accurate records Process payments and manage daily front desk tasks with attention to detail Maintain a clean, organized front desk area and ensure readiness for each shift Document incidents and guest interactions according to policy and procedures What We’re Looking For Hotel experience (front desk preferred) Guest-centric attitude with the ability to stay attentive, friendly, and solution-focused Strong multitasking skills and comfort working in a fast-paced environment Clear communication skills and sound judgment when handling guest needs Why Pulse Hospitality At Pulse Hospitality, you’ll be part of a supportive team that values service excellence, professional growth, and creating welcoming experiences for every guest. If you enjoy being the first point of contact and making stays feel easy and well taken care of, we’d love to hear from you. #J-18808-Ljbffr Ontario Trillium Foundation