Home Care Coordinator

ASC Operations Coordinator

The ASC Operations Coordinator provides comprehensive administrative support to the Alivia Supportive Care team and its patients. This role ensures the efficient processing of referrals, facilitates communication between patients and care teams, supports scheduling, and maintains program materials. Operating within a collaborative, multidisciplinary environment, the coordinator plays a key role in enhancing service delivery and organizational efficiency.

Essential Functions

• Provide excellent customer service to both internal and external stakeholders.
• Facilitate patient referrals and request necessary medical records.
• Maintain inventory and distribution of enrollment materials such as consent forms, brochures, and contact information.
• Track referrals to ensure timely patient admission into care programs.
• Assist with documentation and scanning into EMR systems.
• Support scheduling for both staff and patients.
• Communicate professionally with interdisciplinary team members, patients, caregivers, physicians, and external providers.
• Collaborate with departments inside and outside the organization.
• Provide phone coverage for clinicians while they are in the field.
• Assist with triage and coordinate real-time communications with referral sources and clinicians.
• Serve as a liaison to resolve administrative and service-related concerns.
• Complete reports as requested by management.
• Maintain working knowledge of systems such as Suncoast, Insync, and other EMR platforms.
• Support community education and organizational outreach as needed.
• Monitor and report patient service feedback and opportunities for improvement.
• Manage program materials and support data collection for satisfaction surveys.
• Participate in research, quality improvement initiatives, and staff development programs.
• Maintain office supply inventories and assist with IT-related staff support.
• Perform additional duties as assigned.

Qualifications

Knowledge and Critical Skills

Strong verbal and written communication abilities.

Highly organized with strong prioritization skills.

Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Microsoft Teams.

Experience

Insurance verification knowledge required.

Minimum of three (3) years of experience working in a healthcare environment.

License / Certification

Certified Medical Assistant or Licensed Practical Nurse (LPN) preferred.

Education

High school diploma or GED required.

Other Requirements

Ability to manage multiple responsibilities in a dynamic, team-oriented environment. Professional demeanor and effective interpersonal skills.

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources.

Equal Opportunity Employer