Collections Specialist

Collections Specialist

We are seeking a detail-oriented and proactive Collections Specialist to support one of our clients in Brooklyn, NY. This role will begin on a temporary basis with the possibility to become permanent for the right individual. The preferred candidate can manage a high-volume of accounts receivable and collections work. They will be responsible for managing outstanding balances, maintaining accurate records, and working directly with clients, tenants, or customers to resolve past-due accounts.

The ideal candidate will come from the nonprofit or real estate/property management sector and be comfortable working in a fully onsite, collaborative environment.

Key Responsibilities

• Manage and monitor accounts receivable aging and follow up on outstanding balances
• Contact clients/tenants via phone and email to collect past-due payments and secure payment commitments
• Maintain accurate and detailed records of all collection activity, communication, and account status
• Research and resolve billing discrepancies, unapplied cash, and payment issues in a timely manner
• Analyze account balances and identify delinquent accounts requiring escalation
• Collaborate with internal teams (accounting, property management, leasing, or program teams) to resolve billing issues and improve collections processes
• Prepare and maintain AR and collections reports, including aging schedules and status updates
• Assist with account reconciliations, adjustments, and customer account maintenance
• Support tenant/customer inquiries related to invoices, payments, and account balances

Qualifications

• 1+ years of experience in collections/accounts receivable
• Prior experience within nonprofit, affordable housing, property management, or real estate strongly preferred
• Strong understanding of AR processes, collections strategies, and account reconciliation
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs strongly preferred)
• Experience with accounting or property management systems (e.g., Yardi, MRI, or similar) is a plus
• Excellent communication and interpersonal skills, with the ability to handle sensitive payment conversations professionally
• Experience working with tenant/resident accounts or high-volume customer portfolios
• Bilingual Spanish a plus