Operations Manager

Job Title: Operations Manager Job Type: Full-time Work Location: In-person Pay: $80,000.00 - $120,000.00 per year Job description Are you a driven, detail-oriented leader with a passion for communication, coordination, and customer service? Spectrum Painting is looking for an Operations Manager to be the heartbeat of our production operations — turning project handoffs from sales into seamless, high-quality execution in the field. What You’ll Do As the Operations Manager, you will: - Bridge Sales and Production: Take over once a job is sold and prepare it for flawless execution. Coordinate with field staff, communicate with customers, and ensure every project is production-ready. - Lead the Office Team: Supervise and coach administrative team members to deliver high performance, strong communication, and accountability. - Own Scheduling & Communication: Schedule jobs, assign crews, and proactively communicate with customers and field supervisors to minimize surprises and maximize satisfaction. - Champion Customer Experience: Be the primary point of contact for pre-production and in-progress jobs — resolving concerns quickly and personally. - Drive Workflow & Efficiency: Create job folders, track timelines, order materials, collect signed documents, and keep tools like Smartsheets and the job board up to date. - Ensure Timely Payroll: Review clock-ins/outs, reconcile hours, and ensure accuracy in payroll submissions. What You Bring Strong planning, prioritization, and delegation skills Assertive communication and a proactive approach to problem-solving High emotional intelligence, professionalism, and personal accountability Ability to manage multiple tasks and timelines with urgency and poise Experience working with project management or scheduling tools (Smartsheets, Google Sheets, etc.) A team-focused mindset with leadership experience in an office or operations environment Ideal Traits Solution-seeker with a sense of ownership Organized, energetic, and focused Adaptable to change and comfortable in a fast-paced environment Committed to coaching others and creating a strong team culture Responsibilities Scheduling Labor planning Profitability Quality control systems Customer satisfaction metrics Safety program oversight Hiring and developing field staff Managing Field Supervisors and Crew Leaders Key Results for Success Projects are launched on time with proper documentation and customer communication Office team is aligned, motivated, and held accountable Customers feel heard, informed, and delighted Production schedules are clear and updated in real time Field staff receive timely job information and support Benefits 401(k) Health insurance Paid time off Ability to Commute Pompton Lakes, NJ 07442 Willingness to travel 75% (Required) #J-18808-Ljbffr