Hospital Unit Support Specialist, AM (BayPointe)

Job Responsibilities

Primary job functions include:

• Reviewing documentation for any improper corrections, missing signatures, dates, times, etc. and monitoring for completeness.
• Returning incomplete documentation to the program supervisor.
• Keying billing information on a daily basis from the DSR into the CSM system appropriately.
• Filing documentation in the appropriate section of the consumers' records as needed.
• Completing administrative review when needed.
• Performing basic clerical functions.
• Completing census maintenance on a daily basis accurately and completely, including the "head in the bed check" completed at midnight.
• Completing Compliance Checklists on a daily basis.
• Making copies and faxing information as needed and checking fax regularly.
• Assembling charts and checking records for availability of forms.
• Notifying nurses of e-signature changes.
• Upon admission, accessing and printing medication lists and medical checklists for active consumers and placing on charts.
• Notifying applicable staff of emergency situations in an appropriate and timely manner.
• Ensuring the cleanliness and orderliness of the units.
• Assisting with pulling and locating charts and with other requests.
• Maintaining the chart tracking (charge-out) system to track the location of each record.
• Ensuring all charts are accounted for and filed on the chart rack at the end of each shift and all signatures have been obtained on progress notes/orders. Restraints and Seclusion observation sheets.
• Distributing office supply orders for the unit and placing supply orders with the administrative assistant as needed.
• Accessing labs on a daily basis, printing reports and placing on appropriate charts for review.
• Ensuring unit/nursing supplies are maintained at appropriate levels.
• Keeping Dietary informed of admissions and printing dietary tickets as needed.
• Ensuring that all unit copiers are working appropriately and reporting issues to the IT department.
• Assisting with facilitating hospital phone time in a professional, organized, and quiet manner.
• Serving as the back-up for the Admission Support Specialist if necessary.
• Completing "head in the bed checks" in the event Admission Support Specialist is unavailable.
• Supporting Front Desk Support Specialist as needed.
• Other duties that may be performed depending on facility.

Supervision and consultation:

• Seeking supervision and consultation as needed.
• Accepting and employing suggestions for improvements.
• Actively working to enhance skills.

Customer Service Driven Care:

• Treating consumer with care, dignity, and compassion.
• Respecting consumers' privacy and confidentiality.
• Being pleasant and cooperative with others.
• Working in a cooperative manner with other AltaPointe employees.
• Assisting consumer and visitors as needed.
• Ensuring personal values don't inhibit ability to relate and care for others.
• Being sensitive to the consumer's needs, expectations, and individual differences.
• Being gentle and calm with consumers, families, and others as appropriate.
• Working proactively to problem solve issues for family and consumers prior to involving supervisor or program management.
• Utilizing hospitality skills as the facility representative during all consumer and guardian encounters.
• Being courteous and respectful towards consumers, visitors, and co-workers.

Administrative and other related duties as assigned:

• Actively participating in Performance Improvement activities.
• Actively participating in AltaPointe committees as required.
• Completing assigned tasks in a timely manner.
• Following AltaPointe policies and procedures.

Physical Requirements of the Job:

• Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
• Reaching forward to place paperwork on a document stand.
• Grasping to turn keys in doors throughout facility, grabbing files/paperwork.
• Lifting and carrying up to 15 pounds to transport small quantity of charts various distances in facility.
• Fine manipulation/dexterity for data entry, writing and handling paperwork.
• Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.
• Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to, but limited to 1 hour.
• While filing in the medical records department, the employee may bend forward squat/lunge stoop or crouch to access the levels that are at floor waist level. Forward bending while sitting or crouching to access safe in office may be needed.
• Forward reaching, reaching out to front, and overhead reaching with up to 5 pounds to 15 is performed when filing records and charts.
• Forward reaching, overhead reaching and reaching down while filing medical record that can range up to 15 pounds.
• Lifting various ranges from the floor to overhead throughout the day with up to 15 pounds (medical records and supplies).
• Frequent pushing/pulling with a force up to 25 pounds (medical record cart) and doors throughout the facility (5 pounds).
• Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.
• Strong grasp/pinch grip needed to use keys in doors and to handle medical records.
• Fine manipulation/dexterity to use computer, write and handle medical records paperwork.
• Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.
• Must have visual acuity in at least one eye and manual dexterity.
• Any additional duties as assigned by management.

Qualifications

High school graduate or equivalent.

Preferred applicants have experience in healthcare field, with experience relative to admissions and discharges.