Intake Coordinator

Job Description

Job Description

Intake Coordinator (Care Coordinator)

Facility: Renewal Falls Recovery Center
Location: Cedar Falls, IA
Employment Type: Full-Time
Schedule: Primarily Days | Some Evening or Weekend Flexibility May Be Required

JOIN A MISSION THAT CHANGES LIVES!

At Renewal Falls Recovery Center , we are building something different — a treatment environment centered on compassionate care, meaningful connection, and long-term recovery.

We are seeking a Care Coordinator to help guide patients through their treatment journey from admission through discharge. This position plays a key role in making sure care is coordinated, barriers are addressed, and patients are connected with the resources and support they need to successfully continue their recovery.

About Us

Renewal Falls Recovery Center provides behavioral health and substance use disorder treatment designed to support individuals on their path toward lasting recovery.

We believe recovery looks different for everyone. Our team works collaboratively to provide individualized, evidence-based care that supports the whole person and helps patients build the foundation for a healthier, more purposeful life.

Why You Should Join Us

• Purpose-Driven Work: Your work directly impacts individuals and families navigating substance use disorder and recovery.
• Collaborative Team: Work alongside clinical, medical, nursing, peer support, and behavioral health professionals.
• Growth Opportunity: Join a growing organization with opportunities for professional development and advancement.
• Meaningful Impact: Help patients overcome barriers and build practical plans for life beyond treatment.
• Competitive Compensation: Compensation is based on relevant experience, education, credentials, and overall qualifications.
• Comprehensive Benefits: Eligible employees receive access to a competitive health and welfare benefits package.

What You’ll Do

As a Care Coordinator , you will support patients throughout the treatment process and serve as an important connection between the patient, treatment team, outside providers, and community resources.

Key responsibilities include:

• Support the admission and intake process, including patient orientation, required documentation, consents, and releases.
• Assist with initial screenings and assessments within the scope of the position.
• Identify patient needs, strengths, barriers, and available supports.
• Coordinate care across clinical, medical, nursing, peer support, behavioral health, and community providers.
• Participate in interdisciplinary treatment team meetings and communicate updates regarding patient needs and progress.
• Assist with treatment planning and ongoing review of patient goals.
• Help patients identify practical and achievable recovery goals.
• Coordinate referrals to healthcare providers, outpatient treatment, recovery housing, peer support, and community-based resources.
• Help patients access resources related to housing, transportation, employment, insurance, benefits, legal needs, and other barriers to recovery.
• Begin discharge planning early in the treatment process.
• Coordinate follow-up appointments and continuing-care resources prior to discharge.
• Communicate with outside providers and referral partners in accordance with applicable releases and confidentiality requirements.
• Maintain accurate, complete, and timely documentation in the electronic medical record.
• Support utilization review and authorization processes as assigned.
• Recognize behavioral, emotional, or safety concerns and promptly communicate concerns to the appropriate clinical or medical team member.
• Maintain professional boundaries with patients at all times.
• Protect patient confidentiality in accordance with HIPAA, 42 CFR Part 2, and organizational policy.
• Participate in required meetings, training, supervision, and quality-improvement activities.
• Perform other duties as assigned to support patient care and facility operations.

Who You Are

The strongest Care Coordinators are compassionate problem-solvers who understand that long-term recovery often depends on successfully addressing the challenges patients face outside of treatment.

You are someone who:

• Builds strong relationships while maintaining appropriate professional boundaries.
• Communicates clearly, professionally, and compassionately.
• Is organized and able to manage multiple priorities.
• Takes ownership of follow-up and ensures important details do not fall through the cracks.
• Enjoys connecting people with resources and finding solutions.
• Works effectively as part of an interdisciplinary team.
• Maintains accurate and timely documentation.
• Can advocate for patients while encouraging accountability and independence.
• Remains calm and solution-focused in challenging situations.
• Treats every patient with dignity and respect.

Requirements

• Bachelor’s degree in social work, psychology, human services, behavioral health, or a related field required.
• Minimum of two years of experience in behavioral health, substance use disorder treatment, healthcare, case management, or a related human-services setting preferred.
• Experience with intake coordination, case management, care coordination, or discharge planning preferred.
• Experience working in a substance use disorder treatment setting strongly preferred.
• Knowledge of behavioral health, substance use disorders, recovery principles, and trauma-informed care.
• Familiarity with ASAM criteria preferred.
• Behavioral health certification or licensure such as CADC, IADC, LBSW, LMSW, or another relevant credential preferred.
• Strong written and verbal communication skills.
• Strong organizational, documentation, and problem-solving skills.
• Ability to maintain confidentiality and professional boundaries.
• Current CPR and First Aid certification or ability to obtain within required onboarding timelines.
• Ability to successfully complete all required pre-employment screenings, training, and competency requirements.

Work Conditions & Physical Requirements

This position works in a residential behavioral health treatment environment and involves regular interaction with individuals who may be experiencing emotional distress, behavioral health symptoms, substance use cravings, or other challenges associated with early recovery.

The position may require:

• Frequent sitting, standing, and walking.
• Regular computer and telephone use.
• Frequent verbal and written communication.
• Occasional lifting of up to 25 pounds.
• Responding appropriately to behavioral or patient-safety concerns.
• Adherence to infection-control and workplace-safety requirements.
• Occasional evening or weekend work based on program needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Compensation

Compensation is competitive and will be determined based on relevant experience, education, credentials, licensure or certifications, and overall qualifications for the position. Final compensation may also vary based on internal equity and market considerations.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Benefits for eligible employees include:

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid basic life insurance
• Supplemental life insurance options
• Company-paid short-term disability
• Paid time off
• Paid holidays
• 401(k) retirement plan
• Employee Assistance Program
• Opportunities for professional growth and development

Benefit eligibility and plan terms may vary based on employment status and applicable plan requirements.

Ready to Make a Difference?

If you are compassionate, organized, and passionate about helping individuals move successfully through treatment and into long-term recovery, we want to hear from you.

Join Renewal Falls Recovery Center and help us create stronger connections, smoother transitions, and better outcomes for the people we serve.

Equal Employment Opportunity

Renewal Falls Recovery Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.