Coffee and Espresso Equipment Repair

Job Description

Job Description

job title: Coffee Equipment Technician

Above all we are looking to hire someone with a great attitude.

Previous espresso machine repair experience is desired.

Must be detail oriented with ability to be flexible in handling a variety of assignments.

Must be well organized, presentable, and have good communication and customer service skills.

The main responsibility of the Repair Technician will be the onsite installation, repair, and maintenance of equipment at our customers’ premises. The role also may include activity at our warehouse such as prepping equipment for installation and aiding in the delivery of coffee.

A “can do” attitude and willingness to take on responsibility will go a long way to allowing the chosen individual to make a great impact on the operations of our company. This can also be a great opportunity for the right person who may eventually like to take on more responsibility to help our continued growth. Position is full time, Mon-Friday. Approximate hours will be 7:30-4:30 but may vary slightly depending on location. You may also be assigned to a rotational weekend on call program.

We are Reliant Coffee, a seven-year-old full-service coffee company experiencing phenomenal growth in several markets throughout the country. Our customers range from restaurants and cafés to offices and hotels. We work with many brands and types of equipment, including bean to cup automated espresso machines, drip brewer, and traditional espresso machines. We are also the exclusive importer of the full line of automated espresso equipment and accessories from HLF Italian Design in Treviso, Italy, and have an exclusive arrangement with a very large and well-known coffee roaster.

Please see our job outline and qualifications below.

• Properly troubleshoot, diagnose, and repair Commercial Espresso Equipment, as well as Coffee Brewers, Coffee Grinders, and other specialty coffee equipment.
• Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
• Communicate with manufacturers as needed to help with diagnoses and parts identification
• Consult with the Technical Assistance Group for technical support while onsite
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy
• Promote and recommend other services provided by Reliant Coffee to customers when needed
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
• Follow safe work practices and accident prevention procedures
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
• Maintain productivity levels in accordance with company standards
• Required to be involved with the weekend oncall rotation for emergency service requests that may occur.
• Be available for occasional overnight travel if/as assigned
• General warehouse cleanup, inventory management assistance, cooperate with and abide by warehouse maintenance procedures.
• Machine Prep and Repair at warehouse facilities.
Qualifications:
• Professional attitude and appearance
• 2+ years of espresso and/or coffee equipment repair. Similar experience may be considered.
• High School Diploma or GED Equivalent Required.
• Previous field service experience
• Previous barista experience is a plus
• Ability to work independently
• Strong customer service skills
• Clear written and verbal communication skills
• Ability to follow directions
• Excellent customer service and problemsolving skills
• A valid driver’s license with a clean driving record is necessary.
• Skilled with the use of hand tools and multimeter.
• A desire to be part of a growing company.
• Ability to lift and carry 25 lbs. regularly and lift 75 100 lbs. on occasion