Property Manager (Multi-Family, Raleigh)

Job Description

Job Description

Property Manager, Reverie at Lake Boone

Who We Are:

At Kane Realty Corporation, we pride ourselves in taking an innovative approach to creating a sense of home and community for our residents, thus enhancing value for our investors. We are committed to providing an unrivaled customer experience by practicing excellence in all we do, driving us to not only exceed the industry standards of sophisticated management, but to set them. The key to our success starts with our people. We hire first for character, second for ability, and third for experience, thus building a passionate and dedicated team.

Who We Need:

Kane Realty Corporation is currently seeking outstanding candidates for the role of Property Manager at Reverie located in Raleigh, NC.

At Kane, we take pride in doing things differently and constantly striving to find a better way. As Property Manager, you are the CEO of a large-scale business venture that has the potential to redefine part of this exciting, dynamic city, and be an icon for generations. You bring a passion for people and placemaking, and use creativity and critical thinking to enhance the value of your community by cultivating an extraordinary resident experience. You lead by example and are committed to executing with excellence in all that you do, while maintaining the highest standards of integrity and character.

How This Role Creates Value:

Leadership

• Above all else, represent and embody the core values of Kane Realty Corporation and model this behavior to all those who with you interact.
• Help lead all recruiting, hiring, on-boarding, and training of on-site staff members.
• Inspire team to effectively execute all leasing, marketing, financial, administrative, and operational activities to maximize property performance.
• Set clear goals, communicate them effectively, coach and support team members in their growth towards individual success.
• Hold regular group and individual meetings with on-site office and maintenance teams to ensure that individuals are clear in the direction of the team and their individual responsibilities, and that they are being given the support and resources to be successful.
• Build and manage relationships with external partners and leaders, and serve as the senior ambassador for your asset within the broader community.

Financial

• Establish and manage the property budget in accordance with the established goals and investment strategy of Kane Realty and its capital partners.
• Ensure that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited.
• Manage expenses, process invoices, and ensure that all payables are made in a timely and efficient manner.
• Prepare daily, weekly, monthly, quarterly and annual reports informing investors and owners of all operational activities and their overall financial impact.
• Conduct regular financial reforecasts and ensure that all short- and long-term capital needs are planned and accounted for.

Marketing and Leasing

• Maintain constant understanding of market dynamics in order to determine optimum rent levels.
• Oversee thoughtful and strategic renewal process to boost resident retention.
• Lead team in all sales, marketing, and outreach efforts, and produce monthly marketing and outreach calendar.
• Work closely with corporate marketing team to employ a sophisticated advertising campaign, and monitor tracking data to ensure effectiveness.
• Ensure that all sales strategies and follow-up procedures are being utilized, and manage CRM software to maintain high closing ratios.
• Challenge team to think creatively and be innovative in their efforts to reach new prospective residents and referral sources, and build meaningful relationships.

Resident Relations

• Support the Resident Relations team to enhance resident experience through a robust, proactive full-service concierge and personal assistant program.
• Resolve resident issues or delegate them to appropriate staff members to ensure exceptional customer service.
• Participate in and oversee the execution of regular resident events.
• Oversee move-in process to ensure a seamless and stress-free experience for residents and on-site team members.

Maintain Community

• Support and lead the Maintenance Supervisor and entire maintenance team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance, regular preventative maintenance efforts, providing an adequate supply of market ready apartments to meet the leasing efforts, and ensuring property appearance exceeds site standards.
• Inspect the community regularly to determine the quality of the physical property, and to assess and identify needs.
• Ensure that property is safe, all potential hazards have been removed or mitigated, and that all disaster response and emergency systems are working properly.

Who You Are:

• Natural leader with an innate ability to motivate and inspire others.
• "Grit" a combination of passion and perseverance in the pursuit of endeavors that bring us joy and purpose.
• Strong critical thinking skills and the ability to act decisively and independently.
• Excellent communicator, both verbal and written.
• Great interpersonal skills and comfortable dealing with people in varying settings and conditions.
• Financially savvy, with an understanding of real estate investment models and the ability to discuss in detail with capital partners and ownership groups.
• Highly organized, with the ability to multi-task.
• A person of action you don't wait for instruction or until an issue arises, you anticipate events before they happen and are proactive in achieving solutions.

What You Offer:

• At least 5-7 years professional work experience, preferably with a focus on commercial real estate property or asset management, brokerage, investments, or development. Experience in hospitality or retail management also preferred.
• A track record of success developing, growing, and retaining high-performing teams.
• A track record of success building and managing relationships with clients, investors, ownership groups, and other internal and external partners.
• Experience managing a budget and/or P&L.
• Knowledge or understanding of apartment management laws and regulations, federal, state, and local.
• Must be able to work at least 2 weekends per month and evening and after-hour events.
• High degree of proficiency with computer programs, including Microsoft Office Suite and Excel. Industry software (Yardi or Entrata) experience preferred.
• College degree preferred.