Assistant General Manager

Job Description

Job Description

Benefits:

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Company parties
• Employee discounts

Who We Are Looking For:
Were looking for a hands-on Assistant General Manager to help run the day-to-day operations of our Scenter while developing the team and delivering an exceptional experience for every dog and dog parent. Youll partner with the Scenter Manager to lead the floor, coach the team, hit our goals, and keep safety and service standards high. The right person leads by example, communicates openly, and stays calm and organized in a fast-paced, dog-first environment.

Compensation & Schedule:
Hourly pay: $2732/hr based on experience (non-exempt, overtime-eligible)
Performance bonuses tied to Scenter goals
Eligible for overtime, paid sick leave, and meal and rest breaks per California law
Merit-based raises as your skills and leadership grow
401(k) retirement plan
Full-time schedule; availability on weekends as business needs require
A dedicated support team handles scheduling and client questions

Why Work at Scenthound:
A clear career path. A defined track from Assistant General Manager to Scenter Manager and Area Manager and beyond.
Room to grow. Supportive coaching, mentorship, and real opportunities to grow into a leader.
A team that has your back. Open, supportive communication front to back.
Skill expansion. Want to learn Marketing? Sales? Entrepreneurship? Well teach it.

What Youll Do:
Partner with the Scenter Manager to run daily operations across the front and back of house
Lead our daily huddle, set the pace, and coach the team in real time on safety, service timing, and customer experience
Drive key resultsmembership sales, rebooks, productivity, average ticket value, and S.C.E.N.T. Check completion
Model and hold the team accountable to safety and sanitation standards on every dog
Complete opening and closing manager procedures
Build employee schedules and review timesheets
Manage inventory, ordering, and tool and equipment readiness
Handle client concerns and difficult conversations with professionalism
Support hiring, onboarding, training, and certification of team members through Scenthound career pathing
Step in to perform any Scenter roleScent Tech or Member Associateas needed
Take on other tasks as assigned by the Scenter Manager

This Assistant General Manager Position Requires:
Prior leadership or supervisory experience, ideally in grooming, pet care, retail, hospitality, or a service business
Ability to learn and model all Scenter roles and responsibilities, including bathing dogs
Confidence and empathy handling dogs of all sizes and temperaments
Ability to lift up to 70 pounds and stand for long periods, with or without reasonable accommodation
Strong organizational and time-management skills
A reliable means of getting to work
Willingness to work in a smoke-free environment

Skills and Abilities:
Clear communication with team members and dog parents
Strong leadership, coaching, and problem-solving
Comfort with goals, scheduling, and basic business metrics
Ability to give and receive constructive feedback
High standards and attention to detail

Ready to Lead the Pack?
If youre a confident leader who loves dogs and wants to grow a teamand yourselfinto Scenter management, wed love to meet you!